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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Encore is an innovative AI platform that transforms customer interactions into revenue streams by capturing various data points such as calls, chats, emails, CRM information, and funnel stages. Utilizing its patented Interaction Mining technology, the platform identifies revenue gaps, bottlenecks in the sales funnel, and patterns that lead to successful outcomes for top performers. The strategies derived from these insights are then translated into adaptable playbooks and AI agents capable of functioning in either assisted or fully autonomous modes. Wingman provides live coaching to human sales representatives in real time, leveraging the techniques of high achievers, while Autopilot autonomously manages complete customer journeys without human intervention. Both systems operate seamlessly across multiple channels, 24/7, and support any language. Encore's design focuses on qualifying incoming leads, converting potential customers, onboarding new clients, identifying upsell opportunities, recovering lost revenue, and re-engaging past customers. Additionally, its intelligent agents are capable of engaging with customers, qualifying their needs, and guiding them toward actionable steps, while continuously enhancing their performance by learning from each interaction. With Encore, businesses can optimize their customer engagement processes like never before.

Description

Explore how our comprehensive workforce management platform empowers your organization to utilize resources more effectively, increase adaptability, and boost overall productivity. Demonstrate to your clients the potential for revenue enhancement and the minimization of inefficiencies through Pixel-enhanced Encore tools, which offer features such as wireless forms, mobile timekeeping, and job scheduling/dispatching, among others. Eliminate the costs, delays, and inaccuracies associated with traditional paperwork by transitioning to digital forms. Capture completed documents directly from the field using smartphones or tablets, allowing for the inclusion of images, digital signatures, and audio files. Facilitate the transfer of unfinished forms between devices to ensure they are completed seamlessly within a command chain. Additionally, process payments through credit or debit cards on-site at customer locations. Encore caters to a variety of industries, adapting to their unique needs. By integrating with many widely-used third-party applications, Encore minimizes the disruption of change management and ensures a smooth implementation into your existing workflows. This level of flexibility not only streamlines operations but also enhances user satisfaction across all levels of your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Document Cloud No 
ArcGIS No 
Dropbox No 
Google Calendar No 
Microsoft OneDrive No 
QuickBooks Online No 
SAP Cloud Platform No 

Integrations

ADP Document Cloud Yes 
ArcGIS Yes 
Dropbox Yes 
Google Calendar Yes 
Microsoft OneDrive Yes 
QuickBooks Online Yes 
SAP Cloud Platform Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Encore AI

Country

United States

Website

www.gainencore.ai/

Vendor Details

Company Name

Actsoft

Country

United States

Website

workforce.actsoft.com/encore/

Product Features

Product Features

Fleet Management

Dispatch Management No 
Employee Management No 
Fuel Management No 
GPS Tracking No 
Incident Reporting No 
Inspection Management No 
Inventory Management No 
Maintenance Management No 
Mileage Tracking No 
Motor Pool No 
Routing No 
Tire Management No 
VIN Lookup No 
Work Order Management No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling No 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

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