Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.
Description
Increase your sales, elevate your marketing strategies, and enhance your customer service capabilities through a unified cloud-based platform. With Prosoftly, you can efficiently oversee your sales operations, securely store customer information, foster strong business relationships, leverage the benefits of marketing automation, and assess your sales effectiveness all in one place. Prosoftly CRM operates on a subscription model that persists until you decide to cancel, with automatic renewals occurring at the end of each billing cycle, ensuring you're always covered for the next term. All activities related to tickets are meticulously recorded, allowing others to access and review the corporate memory without needing to inquire about the status of any specific ticket. You can effortlessly track the status of all tickets using the intuitive drag-and-drop progress board, making it simple to manage tasks and workflows efficiently. This streamlined approach not only saves time but also enhances collaboration across your team.
API Access
Has API
No
API Access
Has API
No
Integrations
Basecamp
Yes
Facebook
No
Gmail
No
Google Calendar
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
LinkedIn
No
Mailchimp
No
Microsoft Dynamics 365
Yes
Oracle Sales
Yes
Integrations
Basecamp
No
Facebook
Yes
Gmail
Yes
Google Calendar
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
LinkedIn
Yes
Mailchimp
Yes
Microsoft Dynamics 365
No
Oracle Sales
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$7 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Encompass CX
Founded
2015
Country
United States
Website
www.encompass-cx.com
Vendor Details
Company Name
Prosoftly
Country
United States
Website
www.prosoftly.com
Product Features
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No