Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EnSite Safari Suite® stands out as a robust software solution tailored for multi-commodity retail energy billing and customer service needs. Its architecture is crafted to foster expansion for energy firms and service providers by promoting scalability and enhancing back-office operations. By consolidating access to vital information within a single system, EnSite Safari Suite empowers businesses to make informed financial and operational choices. Energy marketers leverage the capabilities of Safari to expand their enterprises, capitalizing on their internal expertise to secure a competitive edge through superior customer and information management. Furthermore, Safari CIS features an intuitive dashboard that streamlines customer management, ultimately leading to a significant advantage in delivering precise and prompt customer support while fostering deeper client relationships.
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
No
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Integrations
CloudHub
Yes
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
EnSite
Founded
1995
Country
United States
Website
www.ensite.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Product Features
Energy Management
Benchmarking
No
Bill Audit
No
Bill Database
No
Bill Importing
Yes
Budgeting & Forecasting
No
Compliance Management
No
Contract Management
Yes
Cost / Use Reporting
No
Emissions Monitoring
No
Energy Price Analysis
No
Facility Scheduling
No
Greenhouse Gas Tracking
No
Load Control
No
Load Forecasting
No
Meter Tracking
No
Risk Management
No
Weather Normalization
Yes