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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Field Service Software that can be customized. Your customized solution can be launched in less than 4 weeks. EnSight+ is the only solution for mobile workforce management. We provide the tools you need for field operations transformation. We work closely with our clients to provide additional functionality and customization that meets your business needs. We are here to support you every step of your way. EnSight+ field service software will revolutionize the way you manage work orders. With its intuitive interface and clear visual displays, it is easier than ever for field personnel to coordinate, monitor, and report on their operations. EnSight+ allows you to create custom workflows for your field operations team and senior managers. Schedulers can quickly assign work orders for field technicians based upon location, urgency, job type or any other priority that suits you business.

Description

At SightCall, we believe the more you see, the better you serve. See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video so you can guarantee remarkable customer experiences every time. SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. By sharing live video enriched with augmented content, you can ensure remarkable customer experiences every time. Trust a platform built on a secure global network that works when and where you need it.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Genesys Cloud CX No 
Microsoft 365 No 
SAP Store No 
Salesforce Agentforce Service No 

Integrations

Genesys Cloud CX Yes 
Microsoft 365 Yes 
SAP Store Yes 
Salesforce Agentforce Service Yes 

Pricing Details

Inquire for details
Free Trial Yes 
Free Version No 

Pricing Details

Contact SightCall for pricing details
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

EnSight Plus

Founded

2018

Country

United States

Website

www.ensightplus.com

Vendor Details

Company Name

SightCall

Founded

2008

Country

USA, France, Singapore, Germany, UK, Australia, Canada

Website

www.sightcall.com

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management No 
Customer Database No 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates No 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing Yes 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat Yes 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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