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Description
Comprehensive and sophisticated solutions tailored to fulfill your workforce management requirements, no matter where work takes place, enable you to emerge as an employer of choice. Explore cutting-edge methods for enhancing workforce management while fostering positive experiences for employees. Our efforts span various sectors, including education, government, manufacturing, and healthcare, as we revolutionize the work environment. Witness how effective workforce management can generate real value across all departments within your organization. By adopting a holistic strategy, you can unlock previously overlooked advantages in areas such as engagement, retention, productivity, and overall financial performance, all while boosting both profits and employee morale. We prioritize a thoughtful and strategic approach to our global partnerships, ensuring that each of our services, software, and technology collaborators is meticulously chosen for their capacity to provide significant value to our clients and address their critical workforce challenges. This commitment to quality not only enhances operational efficiency but also strengthens the overall employee experience.
Description
NICE Workforce Management stands out as the premier solution in the workforce management software arena. By offering the most precise and actionable schedules alongside forecasts, this tool empowers organizations to minimize labor waste while achieving their objectives through innovative forecasting algorithms. Implementing NICE WFM allows businesses to lower their headcount needs, streamline long-term planning, boost agent engagement, and enhance overall workforce efficiency. You can transform various aspects such as schedule adherence, attendance, agent satisfaction, and engagement using this all-in-one solution. Additionally, it helps to reduce the administrative burden and maintenance associated with WFM. By increasing employee utilization and refining scheduling efficiency, companies can enhance customer experience through a smarter approach to forecasting and scheduling. Given that digital channels necessitate distinct workforce strategies and metrics, it’s crucial to ensure adequate planning and staffing. Being prepared for unforeseen circumstances enables you to swiftly adjust staffing levels as needed. Embrace the future of workforce management with confidence!
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
WFS
Country
Australia
Website
wfsaustralia.com
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning