Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.
Description
Gain a comprehensive understanding of your clientele and harness the capabilities of sandsiv+ throughout your company. Simplify your operations with a holistic solution that empowers every department to gather customer insights from any location at any time, fostering in-depth, real-time analytics that drive innovation within your business practices. By integrating customer feedback with operational enhancements, unify all your data to produce insightful analyses and predictions that will inform your strategic development. Centralize all customer information in one platform for a thorough perspective on feedback, encompassing surveys, social media interactions, blog discussions, contact center communications, emails, and reviews. Uncover valuable insights and ensure accessibility for all staff by equipping them with tools for predictive and prescriptive analytics. Effectively manage your data to derive insights and implement a responsive system, fostering an internal feedback loop strategy while instigating systemic transformations. Ultimately, this approach will enable your organization to adapt and thrive in changing market conditions.
API Access
Has API
Yes
API Access
Has API
No
Integrations
SurveyMonkey
Yes
X (Twitter)
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Microsoft Power BI
No
Reddit
Yes
Salesforce
No
Slack
No
Zendesk
Yes
Integrations
SurveyMonkey
Yes
X (Twitter)
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Microsoft Power BI
Yes
Reddit
No
Salesforce
Yes
Slack
Yes
Zendesk
No
Pricing Details
$289 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Adoreboard
Founded
2011
Country
United Kingdom
Website
adoreboard.com/platform
Vendor Details
Company Name
SANDSIV
Founded
2010
Country
Switzerland
Website
www.sandsiv.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
No
Customer Segmentation
No
Data Integration
No
Data Matching
No
GDPR Compliance
No
Personalization
No
Predictive Modeling
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes