Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.
Description
Thinaer's innovative solution combines data generated by machines, insights from employee feedback, and AI-driven analytics to deliver unparalleled operational intelligence and actionable insights. Utilizing Bluetooth Low Energy (BLE) technology alongside an API-focused user interface, Thinaer's Industrial Internet of Things platform effectively captures vital operational metrics. This platform monitors various factors such as location, vibration, temperature, humidity, current draw, proximity, and beyond. Furthermore, Thinaer's unique feedback application integrates real-time input into everyday business workflows, allowing for valuable contributions from employees, clients, and other key stakeholders. By merging this employee feedback with IIoT data, our analytics help clients discern the current situation, understand the underlying reasons, and determine the appropriate actions to take. The in-platform analytics dashboard offers immediate visibility into operational performance, while our advanced analytics harness machine learning and artificial intelligence to boost efficiency and reduce costs. As a result, businesses can make informed decisions that lead to better outcomes and a more streamlined operational process.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Reddit
No
SurveyMonkey
No
X (Twitter)
No
Zendesk
No
Pricing Details
$289 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Adoreboard
Founded
2011
Country
United Kingdom
Website
adoreboard.com/platform
Vendor Details
Company Name
Thinaer
Founded
2016
Country
United States
Website
thinaer.io
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Asset Tracking
Activity Tracking
No
Audit Trails
No
Barcoding / RFID
No
Checkout / Check-In
No
Depreciation Tracking
No
Disposal Tracking
No
Inventory Management
No
Location Tracking
No
QR Codes
No
Reservations
No
Service History
No
Contact Tracing
AI Virtual Agents
No
Forms / Surveys
No
Hot Zone Alerting
No
Journey Mapping
No
Notifications
No
Proximity Tracing
No
SMS / Email / Voice Communications
No
Symptoms Reporting
No
Test Results Reporting
No
Wearable Integration
No
Digital Workplace
Activity / News Feed
No
Calendar Management
No
Chat / Messaging
No
Content Management
No
Document Management
No
Employee Directory
No
File Sharing
No
Knowledge Management
No
Surveys & Feedback
No
Task Management
No
Environmental
Air Management
No
Auditing
No
Compliance Management
No
Document Management
No
Emissions Inventory
No
Hazardous Materials Control
No
Sustainability Management
No
Training Management
No
Waste Management
No
Water Management
No
Industrial IoT
Condition Monitoring
No
Data Visualization
No
Factory Data Analytics
No
Machine Learning
No
Machine Workflow Creation
No
Predictive Maintenance
No
Production Line / Factory Insights
No
Real-Time Monitoring
No
Reporting / Analytics
No
Smart Alerts / Notifications
No
IoT Analytics
Activity Dashboard
No
Activity Tracking
No
Analytics
No
Asset Tracking
No
Data Collection
No
Data Synchronization
No
Data Visualization
No
ETL
No
Multiple Data Sources
No
Performance Analysis
No
Real-Time Analytics
No
Real-Time Data
No
Real-Time Monitoring
No
Status Tracking
No
Supply Chain Management
Demand Planning
No
Electronic Data Interchange
No
Import / Export Management
No
Inventory Management
No
Order Fulfillment
No
Order Management
No
Sales & Operations Planning
No
Shipping Management
No
Supplier Management
No
Transportation Management
No
Warehouse Management
No