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Description
Your Comprehensive Solution for Customer-Focused Digital Transformation.
Unlock the true capabilities of customer-focused strategies with Emojot's comprehensive platform, designed to optimize your operations, reduce expenses, and elevate the customer journey from beginning to end.
Emojot’s customized solutions cater to every phase of the customer lifecycle, from attracting new customers to fostering long-term loyalty, ensuring exceptional outcomes in today’s customer-centric marketplace.
- Elevate Customer Experience: Gather real-time insights to implement necessary changes that enhance satisfaction and foster loyalty.
- Strengthen Online Image: Gain valuable insights into customer opinions across various review sites to maintain a positive online reputation.
- Increase Revenue: Drive revenue growth by enhancing customer retention, identifying upselling opportunities, and encouraging brand advocacy.
- Optimize Operations: Refine business processes to minimize errors while increasing efficiency, productivity, and overall profitability.
- Foster Continuous Improvement: Utilize data-driven insights to consistently refine your strategies and adapt to evolving customer needs.
Description
Sprinklr Insights is an AI-native consumer intelligence platform that gives enterprises real-time consumer, competitor, and market intelligence from 30+ channels without the noise. It unifies the core listening and intelligence workflows that includes social listening, brand monitoring, Voice of the Customer, crisis management, and competitive intelligence on a single platform, turning fragmented conversations across social, digital, news, and review sources into clear, actionable recommendations. With more than a decade of purpose-built AI for unstructured data, Sprinklr Insights helps brands understand audiences, protect reputation, and make smarter, data-backed decisions.
Key Features
Most Comprehensive Channel Coverage: Integrates 30+ social and digital channels, 400K+ media sources, and 1B+ websites and review sites, plus the ability to ingest owned data, for a full 360-degree view of customer feedback.
Social Listening: Monitor market conversations across 30+ channels, 400K+ media sources, and 1B+ websites and review sites for a full 360-degree view.
Brand Monitoring and Reputation Management: Track mentions, KPIs, sentiment, and trends, and benchmark brand perception against competitors.
Voice of the Customer: Capture feedback on products and services, spot trends, understand critical consumer needs and manage your online reputation effectively.
PR and Crisis Management: Detect reputation threats early, get real-time alerts, and route insights to the right teams for a fast response.
Sentiment Analysis: AI-powered sentiment and emotion detection across text, video, audio, and images, delivering 90%+ accurate, contextual insights.
Competitive Intelligence: Compare performance, engagement, and sentiment across competitor brands
API Access
Has API
No
API Access
Has API
Yes
Integrations
Facebook
No
Instagram
No
Mailchimp
No
Microsoft 365
No
Oracle Cloud Infrastructure
No
Pinterest
No
Reddit
No
Salesforce
No
Slack
No
Tableau
No
Integrations
Facebook
Yes
Instagram
Yes
Mailchimp
Yes
Microsoft 365
Yes
Oracle Cloud Infrastructure
Yes
Pinterest
Yes
Reddit
Yes
Salesforce
Yes
Slack
Yes
Tableau
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Custom quote-based pricing
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Emojot
Founded
2014
Country
United States
Website
emojot.com
Vendor Details
Company Name
Sprinklr
Founded
2009
Country
United States
Website
www.sprinklr.com/products/consumer-intelligence/
Product Features
360 Degree Feedback
Dashboard
No
Feedback / Surveys
No
Progress Tracking
No
Question Library
No
Rater Selection
No
Self Service Portal
No
Supports External Reviewers
No
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Referral
Affiliate Marketing
No
Campaign Management
No
Contact Management
No
Employee Referral Management
No
Feedback Management
No
Lead Engagement
No
Loyalty Program
No
Referral Tracking
No
Rewards Management
No
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Visitor Management
Alerts/Notifications
No
Badge Management
No
Document Management
No
ID Scan
No
Pre-Registration
No
Registration Management
No
Self Check-in
No
Visitor Tracking
No
Watch List
No
Workflow Management
Access Controls/Permissions
No
Approval Process Control
No
Business Process Automation
No
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
No
Customizable Dashboard
No
Document Management
No
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
No
No-Code
No
Task Management
No
Third Party Integrations
No
Workflow Configuration
No
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
No
Media Monitoring
Alerts / Notifications
Yes
Broadcast Media Monitoring
No
Content Translation
No
Dashboards / Reporting
Yes
Export Results
No
Online News Monitoring
No
Podcast Monitoring
No
Print Media Monitoring
No
Social Media Monitoring
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
Yes
White Label
No
