Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Emerson’s Ovation™ automation platform is a comprehensive power plant control system built on a robust distributed control system (DCS) architecture. We are a global leader with thousands of installations spanning 60+ countries and representing over 1.4 million megawatts of generating capacity. Our leadership is built on more than six decades of dedicated control system engineering expertise across turbine, boiler, heat recovery steam generator (HRSG), balance of plant (BOP), and renewable energy applications.
Emerson has also successfully implemented small and large water/wastewater automation, DCS, and SCADA projects on 150+ plants managing 12B+ gallons daily in just the US alone.
In addition to its core distributed control system, Ovation is a unified automation platform with fully integrated safety instrumented systems (SIS), SCADA, high-fidelity simulation with digital twin modeling, optimization software, plant prognostics, robust cybersecurity, and AI-enabled applications.
Description
Transform guest feedback into actionable insights that boost your revenue. Discover the sentiments of your on- and off-premises customers, swiftly address any concerns, increase your 5-star ratings, and simplify the process of gaining insights and enhancing customer retention. Collect valuable customer data across all your locations, regardless of the interaction method—be it third-party delivery or online orders. Measure satisfaction with an efficiency that surpasses traditional methods by 18 times. With Ovation’s customer chat platform, your team can quickly engage with guests to address their issues and win them back in real-time. Foster customer delight through prompt communication, proving to be 16 times more effective in managing conversations than relying on online reviews. Utilize our advanced machine learning algorithms to pinpoint areas for improvement both on-site and off-site. Additionally, gain a deeper understanding of individual customer preferences, allowing your marketing team to tailor strategies based on specific behavioral traits and enhance overall engagement. This holistic approach not only improves customer satisfaction but also drives loyalty and long-term revenue growth.
API Access
Has API
No
API Access
Has API
No
Integrations
Glassdome
Yes
Incentivio
No
Mosaic by MethodWorx
No
Olo
No
Seeq
Yes
Switch Automation
Yes
Integrations
Glassdome
No
Incentivio
Yes
Mosaic by MethodWorx
Yes
Olo
Yes
Seeq
No
Switch Automation
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$149 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Emerson
Founded
1890
Country
United States
Website
www.emerson.com/ovation
Vendor Details
Company Name
Ovation
Founded
2017
Country
United States
Website
www.ovationup.com
Product Features
SCADA
Alarm Management
No
Archiving & Retention
No
Dashboard Designer
No
Data Aggregation
No
Data Visualization
No
HMI Integration
No
Hardware Integration
No
Real-time Monitoring
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
No
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
No
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
No
Template Management
No