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Average Ratings 11 Ratings

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features
design
support

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

In today's competitive landscape, whether you own a small or large travel business, having online booking software is essential for survival. This technology boosts productivity and enhances sales for your travel agency or online travel agency (OTA) by allowing customers to make reservations anytime and from anywhere. It aligns with customer expectations due to its online availability, user-friendly interface, and accessibility across various devices. The software empowers potential clients to reserve and pay for services directly on your website. By integrating travel agency software, you can create a comprehensive solution tailored to the needs of your business. The primary goal of online booking software is to automate and simplify the booking process, ensuring smooth, efficient, and productive operations. Furthermore, there are three fundamental methods to integrate this system into your current website, each offering unique advantages to enhance your business operations. Embracing this technology not only meets customer demands but also positions your agency for future growth and success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Subscribe Yes 
Microsoft Outlook Yes 

Integrations

2Subscribe No 
Microsoft Outlook No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Pricing Details

$5000 one-time payment
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

Trawex Technologies

Founded

2008

Country

India

Website

www.trawex.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Travel Agency

Central Reservation System Yes 
Customer Database Yes 
Flight Booking Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Marketing Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Quote Management Yes 
Rental Car Reservations Yes 
Single / Group Reservations Yes 

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