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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

Tide Software provides an advanced, comprehensive travel technology platform that streamlines and automates the everyday functions of travel and tourism enterprises by merging essential systems such as enterprise resource planning, content management, product information management (PIM), customer relationship management, document management, and an API hub into a cohesive modular web solution aimed at fostering digital transformation within the travel industry. This platform facilitates instant search and booking capabilities through a customizable website and headless content management system, accommodates dynamic packaging across various brands and languages, and aggregates inventories from external suppliers while efficiently managing intricate pricing, margin calculations, and multi-currency transactions. Additionally, Tide enhances operational efficiency by automating business processes including quote and reservation management, communication, workflow scheduling, interactions with customers and suppliers, and financial bookkeeping, all while ensuring seamless integration with accounting systems. Furthermore, this innovative solution empowers travel businesses to adapt swiftly to market changes and improve customer experiences through its user-friendly interface and robust functionalities.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

2Subscribe Yes 
Adobe InDesign No 
Amadeus Central Reservations System (CRS) No 
GIATA No 
Microsoft Outlook Yes 
Tourplan No 

Integrations

2Subscribe No 
Adobe InDesign Yes 
Amadeus Central Reservations System (CRS) Yes 
GIATA Yes 
Microsoft Outlook No 
Tourplan Yes 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

Tide

Founded

2020

Country

Belgium

Website

tidesoftware.be/

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Alternatives