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ease
features
design
support

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Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

Our XML integrations and B2B-B2C interfaces enable you to stay competitive in the online tourism sector. Solutions such as Sejour, Tourvisio, Paximum, SanFlight, Hotel2Sejour, Abacus, N'analytics, and various mobile applications, along with specialized modules for contracts, reservations, operations, and accounting, are designed to cater to the diverse requirements of the tourism industry. The Tour mobile application, accessible on both iOS and Android devices, provides significant advantages for tour guides working in the field. With this app, guides can easily book excursions directly from their smartphones or tablets and print vouchers using mobile printers for their customers. Furthermore, the online excursion bookings are seamlessly integrated into the Sejour database through a mobile web service. This integration allows back office users of Sejour to automate their management tasks effectively, streamline operations, and ensure accurate accounting. Overall, these tools are designed to enhance efficiency and improve service delivery in the tourism business landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Subscribe Yes 
Microsoft Outlook Yes 

Integrations

2Subscribe No 
Microsoft Outlook No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

SAN Tourism Software Group

Founded

1992

Country

Turkey

Website

www.santsg.com/en/products/sejour

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Travel Agency

Central Reservation System Yes 
Customer Database Yes 
Flight Booking Yes 
GDS / OTA Integration No 
Itinerary Creation No 
Marketing Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Quote Management Yes 
Rental Car Reservations No 
Single / Group Reservations Yes 

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