Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
Description
Our XML integrations and B2B-B2C interfaces enable you to stay competitive in the online tourism sector. Solutions such as Sejour, Tourvisio, Paximum, SanFlight, Hotel2Sejour, Abacus, N'analytics, and various mobile applications, along with specialized modules for contracts, reservations, operations, and accounting, are designed to cater to the diverse requirements of the tourism industry. The Tour mobile application, accessible on both iOS and Android devices, provides significant advantages for tour guides working in the field. With this app, guides can easily book excursions directly from their smartphones or tablets and print vouchers using mobile printers for their customers. Furthermore, the online excursion bookings are seamlessly integrated into the Sejour database through a mobile web service. This integration allows back office users of Sejour to automate their management tasks effectively, streamline operations, and ensure accurate accounting. Overall, these tools are designed to enhance efficiency and improve service delivery in the tourism business landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
2Subscribe
No
Microsoft Outlook
No
Pricing Details
$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ISO Travel Solutions
Founded
1979
Country
Germany
Website
www.isotravel.com/en/solutions/customer-relationship-management
Vendor Details
Company Name
SAN Tourism Software Group
Founded
1992
Country
Turkey
Website
www.santsg.com/en/products/sejour
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
No
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Travel Agency
Central Reservation System
Yes
Customer Database
Yes
Flight Booking
Yes
GDS / OTA Integration
No
Itinerary Creation
No
Marketing Management
Yes
Payment Processing
Yes
Promotions Management
Yes
Quote Management
Yes
Rental Car Reservations
No
Single / Group Reservations
Yes