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Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
Description
Founded and headquartered in Taipei since 2019, rezio is Asia’s Best Online Booking System for Attractions, Tours and Activities Companies designed for the Tourism Industry to help digitise local businesses and connect them to the world.
Created for tour operators and activity providers, especially those who previously operated mostly offline, rezio is an all in one software-as-a-service system that helps reduce operational costs by allowing its users to set up their e-commerce store that works with different payment gateways and maintain real time inventory management across different channels with the ability to design customised vouchers for various booking scenarios.
Besides the above B2C solution, companies will be able to utilise rezio’s B2B Agent Portal as well as its Channel Manager solution to manage and optimise their global distribution channels, expanding their local products and bringing it to the world. With rezio, companies will not require another travel solution to manage their products because rezio got it covered for them to sell to B2C, B2B and connect their inventory with the major online travel agents (OTAs).
API Access
Has API
No
API Access
Has API
Yes
Integrations
2Subscribe
Yes
Apple Pay
No
Facebook
No
Google
No
Microsoft Outlook
Yes
Integrations
2Subscribe
No
Apple Pay
Yes
Facebook
Yes
Google
Yes
Microsoft Outlook
No
Pricing Details
$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial
Yes
Free Version
No
Pricing Details
$49
3 Different Pricing Solutions to cater to your needs.
GROW - $49/month
RISE - $99/month
SUPER - $159/month
ENTERPRISE - Please contact us for more information
GROW - $49/month
RISE - $99/month
SUPER - $159/month
ENTERPRISE - Please contact us for more information
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ISO Travel Solutions
Founded
1979
Country
Germany
Website
www.isotravel.com/en/solutions/customer-relationship-management
Vendor Details
Company Name
rezio
Founded
2019
Country
Taiwan
Website
rezio.io/
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
No
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Reservations
Activities Booking
Yes
Booking Notes
Yes
CRM
No
Customer Support
Yes
Group Reservations
Yes
Guest Management
Yes
Payment Processing
Yes
Promotions Management
Yes
Rate Management
Yes
Room Booking Management
No
Third Party Booking
Yes
Tour Operator
Accommodation Booking
No
Activities Booking
Yes
Central Reservation System
Yes
Coach Booking
Yes
Custom Packages
Yes
Customer Management
Yes
GDS / OTA Integration
Yes
Itinerary Creation
Yes
Multi-Day Tours
Yes
Payment Processing
Yes
Price / Margin Management
Yes
Promotions Management
Yes
Quote Management
Yes
Reservations Management
Yes
Vendor Management
Yes
Website Management
Yes