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Total
ease
features
design
support

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Write a Review

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

Founded and headquartered in Taipei since 2019, rezio is Asia’s Best Online Booking System for Attractions, Tours and Activities Companies designed for the Tourism Industry to help digitise local businesses and connect them to the world. Created for tour operators and activity providers, especially those who previously operated mostly offline, rezio is an all in one software-as-a-service system that helps reduce operational costs by allowing its users to set up their e-commerce store that works with different payment gateways and maintain real time inventory management across different channels with the ability to design customised vouchers for various booking scenarios. Besides the above B2C solution, companies will be able to utilise rezio’s B2B Agent Portal as well as its Channel Manager solution to manage and optimise their global distribution channels, expanding their local products and bringing it to the world. With rezio, companies will not require another travel solution to manage their products because rezio got it covered for them to sell to B2C, B2B and connect their inventory with the major online travel agents (OTAs).

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

2Subscribe Yes 
Apple Pay No 
Facebook No 
Google No 
Microsoft Outlook Yes 

Integrations

2Subscribe No 
Apple Pay Yes 
Facebook Yes 
Google Yes 
Microsoft Outlook No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Pricing Details

$49
3 Different Pricing Solutions to cater to your needs.
GROW - $49/month
RISE - $99/month
SUPER - $159/month
ENTERPRISE - Please contact us for more information
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

rezio

Founded

2019

Country

Taiwan

Website

rezio.io/

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Reservations

Activities Booking Yes 
Booking Notes Yes 
CRM No 
Customer Support Yes 
Group Reservations Yes 
Guest Management Yes 
Payment Processing Yes 
Promotions Management Yes 
Rate Management Yes 
Room Booking Management No 
Third Party Booking Yes 

Tour Operator

Accommodation Booking No 
Activities Booking Yes 
Central Reservation System Yes 
Coach Booking Yes 
Custom Packages Yes 
Customer Management Yes 
GDS / OTA Integration Yes 
Itinerary Creation Yes 
Multi-Day Tours Yes 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management Yes 
Reservations Management Yes 
Vendor Management Yes 
Website Management Yes 

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