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ease
features
design
support

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Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

We streamline your operations and enhance direct bookings on your website. Whether it's sightseeing, adventure, walking, food tours, or more, we cater to various experiences. Destination Marketing Organizations, tourism boards, and similar entities can leverage our services to effectively promote their locations. Increase your revenue by reselling and cross-selling tours effortlessly. With Orioly, you can digitalize your offerings by integrating your day and multi-day tours into our user-friendly system, ensuring a seamless implementation process! After that, simply add a booking button to your site to start accepting direct reservations. Broaden your reach using the Channel Manager to link multiple sales channels and incorporate your partners effortlessly. Elevate your marketing efforts by listing your offerings on top Online Travel Agencies (OTAs) for tours and activities. Optimize your business operations by automating daily responsibilities, including customer emails, invoices, and vouchers, to enhance overall efficiency. Orioly also provides in-depth analytics, resource management, and an array of tools designed to support informed decision-making for your business growth. With these capabilities, you can focus on delivering exceptional experiences while we take care of the backend operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Subscribe Yes 
Expedia No 
Microsoft Outlook Yes 

Integrations

2Subscribe No 
Expedia Yes 
Microsoft Outlook No 

Pricing Details

$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial Yes 
Free Version No 

Pricing Details

$59 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

Orioly

Founded

2013

Country

United States

Website

www.orioly.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Tour Operator

Accommodation Booking No 
Activities Booking Yes 
Central Reservation System No 
Coach Booking No 
Custom Packages Yes 
Customer Management No 
GDS / OTA Integration Yes 
Itinerary Creation No 
Multi-Day Tours No 
Payment Processing Yes 
Price / Margin Management Yes 
Promotions Management Yes 
Quote Management No 
Reservations Management Yes 
Vendor Management No 
Website Management No 

Alternatives