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Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
Description
EzyRez is a comprehensive software solution for reservations, trust accounting, and property management, tailored to address the intricate requirements of modern building managers. Featuring specialized modules for various sectors such as management rights, motels, serviced apartments, real estate, holiday property management, hotels, backpackers, B & B's, and marinas, EzyRez caters to a wide array of property types. Celebrating its 16th year, the software is widely utilized across Australia and New Zealand and is renowned for its unwavering dedication to customer service, backed by a responsive professional support team and ongoing product enhancements. Additionally, it offers integrations with SMS marketing, Microsoft Outlook, and Word, providing seamless functionality. Partnerships with platforms like EzyChannel, SiteMinder, and Levart further enhance its capabilities, while features such as EzyRez Online, TripAdvisor TripConnect, and Google Hotel Price Ads ensure that users can optimize their property visibility and booking efficiency. This multifaceted approach positions EzyRez as a leader in the property management software industry, continually adapting to the evolving needs of its users.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$500.00/one-time/user
Pricing depends on number of users and on choosen modules
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ISO Travel Solutions
Founded
1979
Country
Germany
Website
www.isotravel.com/en/solutions/customer-relationship-management
Vendor Details
Company Name
EzyRez
Founded
1999
Country
Australia
Website
www.ezyrez.com.au
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
No
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
Yes
Employee Management
Yes
Extended Stay
No
Front Office Management
Yes
GDS / OTA Integration
No
Group Management
Yes
Guest Experience (GEM)
No
Housekeeping Management
Yes
Loyalty Program
No
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
Yes
Reservations Management
No
Reviews Management
No
Single Property
Yes
Vacation Rental
No
Real Estate Property Management
Billing & Invoicing
No
Commercial Properties
Yes
Contact Management
Yes
Credit Check
Yes
Expense Management
Yes
Insurance Management
No
Landlord Database
No
Late Fee Calculation
No
Lease Management
Yes
Maintenance Management
No
Owner Portal
Yes
Payment Processing
Yes
Portfolio Management
Yes
Rent Tracking
No
Residential Properties
Yes
Tax Management
Yes
Tenant Database
No
Tenant Portal
No
Vacancy Tracking
Yes
Website Management
No
Trust Accounting
Accrual Accounting
Yes
Activity Tracking
Yes
Asset Gain & Loss Reporting
Yes
Check Writing
Yes
Compliance Management
No
Cross Ledger Posting
Yes
Customer Statements
No
Fee Calculation & Posting
Yes
Receipt Management
Yes
Tax Management
Yes
