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Average Ratings 0 Ratings

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features
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support

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Description

EmberHound functions as a data discovery platform designed to identify and map sensitive information across various organizational endpoints. It performs scans on Windows, macOS, and Linux devices to uncover personal data, payment card details, and health-related records spread over machines, drives, and email systems. Utilizing an on-device agent, it ensures that raw files remain secure within the network during the scanning process. The platform is adept at recognizing patterns associated with emails, identification numbers, card information, and health data, while also deduplicating results to present more meaningful findings. With confidence scores that help prioritize remediation efforts and risk scores that improve compliance visibility, EmberHound facilitates adherence to regulations such as GDPR, DSAR, and PCI DSS, along with providing role-based access controls and audit trails. Key features encompass local mailbox scanning, optical character recognition (OCR) for documents in image format, AES-256 encryption for data protection, masked previews for sensitive information, and the generation of audit-ready reports in both PDF and CSV formats, supplemented by comprehensive scan history and logs for compliance documentation. Additionally, this platform is designed to streamline data management processes while enhancing organizational security measures.

Description

Ember serves as an AI-driven customer service agent developed by Kanerika, seamlessly integrating with your current helpdesk and knowledge base systems, such as Zendesk, via secure API connections without necessitating any platform changes. It proficiently categorizes incoming inquiries from both email and chat based on their topic, intent, and urgency levels. By utilizing your existing knowledge base and historical ticket data, Ember generates context-sensitive responses. Queries that meet high confidence criteria are resolved automatically, while more intricate or sensitive issues are directed to the appropriate human specialist, complete with the entire conversation history for context. Each resolved inquiry is transformed into a structured summary, which aids in tracking response times and trends within reporting metrics. Moreover, Ember is designed to operate within your own infrastructure, ensuring that customer information remains securely within your environment. Your organization has the flexibility to establish escalation procedures, determine confidence thresholds, and set auto-resolution guidelines tailored to your specific needs. This adaptability allows for a more streamlined customer service experience that can evolve alongside your team’s requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$85/month/user
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

EmberHound

Founded

2026

Country

United Kingdom

Website

www.emberhound.com

Vendor Details

Company Name

Kanerika

Founded

2015

Country

United States

Website

kanerika.com

Product Features

Product Features

Alternatives

Alternatives

No Alternatives
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