Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EmberHound functions as a data discovery platform designed to identify and map sensitive information across various organizational endpoints. It performs scans on Windows, macOS, and Linux devices to uncover personal data, payment card details, and health-related records spread over machines, drives, and email systems.
Utilizing an on-device agent, it ensures that raw files remain secure within the network during the scanning process. The platform is adept at recognizing patterns associated with emails, identification numbers, card information, and health data, while also deduplicating results to present more meaningful findings.
With confidence scores that help prioritize remediation efforts and risk scores that improve compliance visibility, EmberHound facilitates adherence to regulations such as GDPR, DSAR, and PCI DSS, along with providing role-based access controls and audit trails.
Key features encompass local mailbox scanning, optical character recognition (OCR) for documents in image format, AES-256 encryption for data protection, masked previews for sensitive information, and the generation of audit-ready reports in both PDF and CSV formats, supplemented by comprehensive scan history and logs for compliance documentation. Additionally, this platform is designed to streamline data management processes while enhancing organizational security measures.
Description
Ember serves as an AI-driven customer service agent developed by Kanerika, seamlessly integrating with your current helpdesk and knowledge base systems, such as Zendesk, via secure API connections without necessitating any platform changes. It proficiently categorizes incoming inquiries from both email and chat based on their topic, intent, and urgency levels. By utilizing your existing knowledge base and historical ticket data, Ember generates context-sensitive responses. Queries that meet high confidence criteria are resolved automatically, while more intricate or sensitive issues are directed to the appropriate human specialist, complete with the entire conversation history for context. Each resolved inquiry is transformed into a structured summary, which aids in tracking response times and trends within reporting metrics. Moreover, Ember is designed to operate within your own infrastructure, ensuring that customer information remains securely within your environment. Your organization has the flexibility to establish escalation procedures, determine confidence thresholds, and set auto-resolution guidelines tailored to your specific needs. This adaptability allows for a more streamlined customer service experience that can evolve alongside your team’s requirements.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$85/month/user
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EmberHound
Founded
2026
Country
United Kingdom
Website
www.emberhound.com
Vendor Details
Company Name
Kanerika
Founded
2015
Country
United States
Website
kanerika.com
Product Features
Product Features
Alternatives
Alternatives
No Alternatives