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Description
Organizations utilize EmailAnalytics to enhance their understanding and uncover valuable insights from daily email interactions. This platform is designed to be private and secure, requiring no changes to existing workflows or software installations. Users can track the volume of emails their team sends and receives on a daily basis, along with the number of individuals they communicate with and the spam emails encountered. By clicking on any metric, one can dive deeper into the specifics, revealing a list of individual emails that contribute to the displayed figures. Additionally, users can analyze email traffic for each day of the week and categorize it by various labels or folders in Gmail and Outlook. The tool provides an “actual” response time, reflecting the genuine duration it takes to reply to emails, in tandem with a “work hours” response time that only considers interactions within designated working hours. Importantly, only the emails that receive responses are counted in these metrics. By adding email accounts from the team, organizations can easily compare and assess email activity across the board, leading to improved productivity and communication strategies. This comprehensive analysis not only helps in identifying trends but also aids in making informed decisions for future engagements.
Description
Netinsight ITFM encompasses the entire workflow, beginning with strategic planning and extending through calculation, contract and SLA management with both customers and suppliers, service catalog management, cost allocation, and concluding with online service procurement and reporting tailored for both internal management and external clients. Utilizing netinsight ITFM allows organizations to gain cost transparency within their IT departments, enabling them to manage and control products and services effectively based on operational metrics while also significantly minimizing time and expenses. The netinsight product family has demonstrated its effectiveness across various sectors, establishing our reputation as an innovative leader in the market, evidenced by the sale of over 200,000 licenses. Our clientele ranges from publicly traded global corporations to mid-sized enterprises in diverse industries, reflecting the broad applicability and trust in our solutions. By choosing netinsight ITFM, organizations can optimize efficiency and enhance their service delivery.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Gmail
Yes
Google Analytics
Yes
Google Cloud Platform
Yes
Google Sheets
Yes
Google Workspace
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft 365
Yes
Microsoft Excel
Yes
Microsoft Outlook
Yes
Integrations
Gmail
No
Google Analytics
No
Google Cloud Platform
No
Google Sheets
No
Google Workspace
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft 365
No
Microsoft Excel
No
Microsoft Outlook
No
Pricing Details
$15 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EmailAnalytics
Country
United States
Website
emailanalytics.com
Vendor Details
Company Name
netinsight
Website
www.nicetec.de/en/products/netinsight-itfm/netinsight-itfm-product-details/
Product Features
Email Management
Data Recovery
No
Email Archiving
No
Email Deletion
No
Email Discovery
No
Email Monitoring
No
Email Recall
No
Queue Manager
No
Response Management
No
Routing
No
Shared Inboxes
No
Signature Management
No
Spam Blocker
No
Whitelisting / Blacklisting
No
