Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Self-service kiosks empower customers by allowing them to manage their own experiences, whether it’s through self-ordering, self-checkout, or visitor check-in. Elo provides a wide range of adaptable and modular products that enable businesses to design innovative solutions responsive to evolving consumer behaviors. From a compact computing unit or a touchscreen to a fully developed self-service system, Elo has the capabilities to meet diverse needs. Collaborating with various industry partners—including kiosk manufacturers, independent software vendors, payment processors, and value-added resellers—Elo is committed to helping you craft an effective self-service kiosk. By delivering an interactive platform with captivating visuals and a multitude of options, you can significantly enhance the customer experience with reduced wait times and improved order accuracy. Furthermore, for loyal customers, offering tailored menu items, complimentary add-ons, and exclusive promotions can foster repeat visits and strengthen customer loyalty. Ultimately, Elo's solutions not only streamline operations but also create a more engaging and satisfying experience for users.
Description
Revolutionize customer service by transitioning from traditional voice interactions to engaging visual experiences through On-Demand self-service solutions that not only address customer inquiries but also enhance their overall experience, lower operational costs, and increase revenue potential. By utilizing Zappix Visual IVR, customers calling into your contact center can enjoy a quicker, more adaptable, and efficient solution that transforms standard voice calls into digital and visual self-service options. This innovative Visual IVR system enables customers to independently address their service needs from any location, eliminating the frustration of navigating complicated voice IVR menus or having to engage with a Call Center Representative (CSR). With cloud-based, visual web applications accessible on all digital devices and requiring no downloads, customers can seamlessly access service solutions. Additionally, the platform boasts end-to-end automation across various channels, which is significantly more cost-effective compared to developing and maintaining a native app. Common service tasks, such as order tracking, appointment confirmations, and frequently asked questions, can be easily automated to streamline the customer experience even further. Overall, this transition not only empowers customers but also enhances operational efficiency for businesses.
API Access
Has API
No
API Access
Has API
No
Integrations
Deyafa POS
Yes
Epson TrueOrder KDS
Yes
Flooid
Yes
Nas.io
Yes
OfficeSpace Software
Yes
Vita Mojo
Yes
Integrations
Deyafa POS
No
Epson TrueOrder KDS
No
Flooid
No
Nas.io
No
OfficeSpace Software
No
Vita Mojo
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Elo Touch Solutions
Country
United States
Website
www.elotouch.com
Vendor Details
Company Name
Zappix
Country
United States
Website
www.zappix.com
Product Features
Kiosk
Activity Reservations
No
Digital Signature
No
License Management
No
Onsite Printing
No
Remote Access
No
Secure Browsing
No
Ticket / Order Fulfillment
No
Touch Screen
No
Usage Reporting
No
Virtual Keyboard
No
Wireless Internet Access
No
Point of Sale
Barcode Scanning
No
Commission Management
No
Cryptocurrency Support
No
Customer Account Profiles
No
Discount Management
No
Electronic Signature
No
Gift Card Management
No
Loyalty Program
No
Multi-Location
No
Restaurant POS
No
Retail POS
No
Returns Management
No
eCommerce Integration
No
Product Features
IVR
Call Center
No
Call Logging
Yes
Call Recording
No
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
No
Survey Management
Yes
Text to Speech
Yes
Voice Customization
No
Voice Mail
No