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Average Ratings 12 Ratings

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support

Description

Manage and oversee your aftersales and work tickets, ensuring complete transparency throughout the entire process for all customers. Keep track of customer aftersales inquiries while equipping your teams with essential information, enabling them to respond effectively. Minimize the time spent on coordinating your engineers, empowering them to manage their tasks independently on-site, regardless of whether they are connected to the internet. Achieve comprehensive visibility of the customer experience from initial lead to final invoice, maintaining oversight at every stage. Engage with your customers in real-time, utilizing their preferred communication methods whenever necessary. Additionally, collect actionable and reportable data throughout the process. Connect with customers during crucial moments by setting up customizable triggers, which also provide insights into optimal communication strategies and timings. Furthermore, enhance your ability to make prompt and effective business decisions through access to both detailed data analyses and high-level summaries. This holistic approach ensures that you remain responsive to customer needs while driving operational efficiency.

Description

Steelhead's cloud-based technology allows you to digitize and streamline every stage of your manufacturing process. It was specifically designed for your metal finishing job shop, and not the other way round. Our software allows operators to send quotations, add work orders, and include product recipes. They can track the movement of parts and send packing slips or invoices. Train operators can also use our software to automatically generate reports and reprioritize jobs. Training takes only 10 minutes, with deployments in as little as two weeks (compare that to the industry standard of 18 MONTHS!). We are not your traditional ERP or MES. You will instantly be welcomed into a new world of innovation when you are a part of #TeamSteelhead.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 Yes 
Microsoft Power Platform Yes 
QuickBooks Desktop Premier No 
QuickBooks Desktop Pro No 
QuickBooks Online No 
Sage 100 Contractor No 
Sage 50 No 

Integrations

Microsoft Dynamics 365 No 
Microsoft Power Platform No 
QuickBooks Desktop Premier Yes 
QuickBooks Desktop Pro Yes 
QuickBooks Online Yes 
Sage 100 Contractor Yes 
Sage 50 Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$500/month
We offer the best service in the industry! Limitless support, on-call or via web chat and configurable features designed to meet your needs!
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Elite Dynamics

Founded

2015

Country

United Kingdom

Website

www.elitedynamics.co.uk/elitemanufacturers

Vendor Details

Company Name

Steelhead Technologies

Founded

2021

Country

United States

Website

gosteelhead.com

Product Features

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

Job Shop

Billing & Invoicing No 
Capacity Management No 
Job Costing No 
Job Tracking No 
Order Management No 
Purchasing No 
Quality Control No 
Quotes / Estimates No 
Scheduling No 
Shipping Management No 
Traceability No 
Work Order Management No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Source Tracking No 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management No 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics No 
Safety Management No 
Shipping Management No 

Transportation Dispatch

Billing & Invoicing No 
Computer Aided Dispatch No 
Customer Database No 
Emergency Dispatch No 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling No 
Vehicle Tracking No 

Product Features

ERP

Accounting Integration Yes 
Accounting Management No 
CRM Yes 
Dashboard Yes 
Distribution Management Yes 
Enterprise Asset Management Yes 
Financial Management No 
HR Management No 
Inventory Management Yes 
Order Management Yes 
Project Management No 
Purchase Order Management Yes 
Purchasing Yes 
Reporting/Analytics Yes 
Sales Management Yes 
Supply Chain Management No 
Warehouse Management Yes 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting Yes 
Inventory Optimization Yes 
Kitting Yes 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management Yes 
Reporting/Analytics Yes 
Retail Inventory Management No 
Supplier Management Yes 
Warehouse Management Yes 

Job Costing

Bills of Material Yes 
Budgeting & Forecasting Yes 
Change Orders Yes 
Cost-to-Completion Tracking Yes 
Invoice Management Yes 
Overrun Reporting Yes 
Percent-Complete Tracking Yes 
Production Cost Tracking Yes 
Purchase Order Management Yes 
Quotes / Estimates Yes 
Time Tracking Yes 
Work Order Management Yes 

Job Shop

Billing & Invoicing Yes 
Capacity Management Yes 
Job Costing Yes 
Job Tracking Yes 
Order Management Yes 
Purchasing Yes 
Quality Control Yes 
Quotes / Estimates Yes 
Scheduling Yes 
Shipping Management Yes 
Traceability Yes 
Work Order Management Yes 

Manufacturing Execution

Document Management Yes 
Forecasting Yes 
Quality Control Yes 
Quote Management Yes 
Resource Management Yes 
Supplier Management Yes 
Supply Chain Management Yes 
Traceability Yes 

MRP

Bills of Material Yes 
Compliance Management Yes 
Document Management Yes 
Forecasting Yes 
Formula Management Yes 
Inventory Management Yes 
Order Management Yes 
Process Manufacturing Yes 
Product Configurator Yes 
Production Scheduling Yes 
Quality Control Yes 
Quality Management Yes 
Quote Management Yes 
Reporting/Analytics Yes 
Resource Management Yes 
Safety Management Yes 
Supplier Management Yes 
Supply Chain Management Yes 

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management Yes 
Order Entry Yes 
Order Fulfillment Yes 
Order Tracking Yes 
Recurring Orders Yes 
Returns Management Yes 
Shipping Management Yes 
Special Order Management Yes 

Production Scheduling

"What If" Scenarios Yes 
Automated Scheduling Yes 
Bottleneck Optimization Yes 
Capacity Planning Yes 
Constraint Scheduling Yes 
Job Scheduling Yes 
Material Planning Yes 
Priority-Based Scheduling Yes 
Quality Control Yes 

Quality Management

Audit Management Yes 
Complaint Management Yes 
Compliance Management Yes 
Corrective and Preventive Actions (CAPA) Yes 
Defect Tracking Yes 
Document Control Yes 
Equipment Management Yes 
ISO Standards Management Yes 
Maintenance Management Yes 
Risk Management Yes 
Supplier Quality Control Yes 
Training Management Yes 

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