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Description
Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.
Description
Our innovative software, MyQuality, harnesses your data to generate comprehensive reports that meet your specific needs, uncover potential opportunities, and provide an objective assessment of outcomes. With all the essential information easily accessible, you can monitor the advancement of both teams and individuals in real-time. MyQuality oversees the entire quality assurance process, encompassing aspects like quality monitoring, coaching, calibration, and handling disputes, while presenting your data in highly customizable formats tailored to your organization’s requirements, enabling you to extract the data-driven insights you seek. You can access real-time information anytime, from any device that connects to the web. Experience unlimited user-customized reporting that aligns seamlessly with your forms. The platform allows for the effortless integration of external data sources, including customer satisfaction metrics, customer relationship management systems, rosters, and speech analytics. Additionally, the customizable interface accommodates every role within your company, ensuring that all team members benefit from its capabilities. With MyQuality, you can transform your data into actionable strategies that drive performance and improve outcomes.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft Teams
Webex Contact Center
Zoom Contact Center
Integrations
Amazon Connect
CallFinder
Cisco Unified Contact Center
Microsoft Teams
Webex Contact Center
Zoom Contact Center
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Eleveo
Founded
1999
Country
United States
Website
www.eleveo.com
Vendor Details
Company Name
JLodge
Country
United States
Website
jlodge.com/deeper-insights/my-quality/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording