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Average Ratings 1 Rating
Description
The ELEPHANT CALL MANAGEMENT SYSTEM is a comprehensive call logging tool aimed at enhancing operator productivity while ensuring precise tracking and thorough oversight of all telephone expenses. Its intuitive interface, coupled with a straightforward reporting feature, allows users to craft and manage well-structured reports with ease. These reports can reveal potential issues, assess the effectiveness of your setup, aid in identifying instances of telephone fraud and misuse, and deliver accurate tariff analysis, which may assist you in negotiating improved rates for specific destinations. By meticulously detailing call activities, adapting tariff plans to align with your usage patterns, and pinpointing which STD codes yield the best results for your marketing initiatives, the ELEPHANT CALL MANAGEMENT SYSTEM works to boost your business's operational efficiency. Furthermore, it provides the capability to oversee both legitimate and unauthorized telephone usage in your organization, ensuring that resources are utilized effectively.
Description
Infortel Select provides a platform that enables users to gather, standardize, and enhance call detail records through a single, intuitive, and customizable application. Both organizations that must adhere to communications compliance regulations and those seeking insight into their corporate call history will appreciate its efficient and accessible interface, which simplifies the process of searching, documenting, and sharing communication events. The rise of VoIP introduces both the necessity and potential to effectively manage voice quality. Infortel Select integrates Quality of Service (QoS) metrics such as latency, jitter, packet loss, mean opinion score, and severely concealed seconds with each call event, allowing for comprehensive analysis and effective troubleshooting of subpar call quality. Additionally, Infortel Select features a powerful call rating engine along with a variety of chargeback reports tailored for organizational needs, which aids in managing variable usage costs, recurring fixed equipment charges, and service fees, thereby facilitating the allocation of telecom expenses to the respective departments responsible. This comprehensive approach ensures that organizations can maintain control over their telecommunications expenditures while enhancing overall communication efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
The 116 Group
Country
United Kingdom
Website
wcgl.co.uk
Vendor Details
Company Name
ISI Telemanagement Solutions
Founded
1977
Country
United States
Website
www.isi-info.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log