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features
design
support

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Description

With Ekoma, you can enhance your sales and cultivate your community by utilizing loyalty, referral, and VIP programs, all through a powerful Incentive Marketing Platform. Customers who make repeat purchases are known to refer 50% more individuals, with those referrals being four times more inclined to make a purchase due to their trust in your brand. Furthermore, customers gained through referrals exhibit greater loyalty, as indicated by a higher Net Promoter Score (NPS), tend to spend more (reflected in increased Lifetime Value (LTV) and Average Order Value (AOV)), and are likely to refer additional customers. By focusing your marketing efforts on your existing clientele, you can target individuals who are more predisposed to making future purchases. Reward your customers with points and incentives both prior to and following their purchases, encouraging them to return and utilize those rewards. Ekoma offers two integrated modules designed to foster a rich customer experience centered around loyalty and advocacy, ensuring that your brand thrives in the long run. This holistic approach not only strengthens customer relationships but also enhances overall brand perception in the marketplace.

Description

The challenges faced by restaurants in 2020 were unprecedented, yet an impressive 82% of our clients either sustained or boosted their sales during those trying times, with several achieving record-breaking figures. Traditional marketing strategies often lead to excessive discounts that undermine the value of loyal customers. In contrast, Repeat Returns’ tailored marketing approach aligns offers with each customer's purchasing behavior and targets them at their optimal buying moments. This strategy not only encourages more frequent visits but also increases overall spending. Relying heavily on steep discounts tends to attract bargain hunters who only seek out deals when it’s disadvantageous for the business. By fostering loyalty through a rewards system that benefits customers for their increased spending, businesses can cultivate ongoing patronage and ensure that customers remain committed to selecting their services. Ultimately, this approach transforms the customer relationship, creating a cycle of loyalty that drives sustained growth and profitability over time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
Toast Kitchen Display System No 
Toast POS No 
WooCommerce Yes 

Integrations

Shopify No 
Toast Kitchen Display System Yes 
Toast POS Yes 
WooCommerce No 

Pricing Details

$29 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ekoma

Country

United States

Website

ekoma.io

Vendor Details

Company Name

Repeat Returns

Website

www.repeatreturns.com

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security No 
Email Marketing No 
Inventory Management Yes 
Kitting No 
Loyalty Program Yes 
Mobile Access No 
Multi-Store Management No 
Order Management Yes 
Product Configurator Yes 
Promotions Management Yes 
Returns Management Yes 
Reviews Management Yes 
SEO Management No 
Shopping Cart No 
Templates No 

Product Features

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System Yes 
Referral Tracking No 
Rewards Management Yes 

Alternatives

Alternatives

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