Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Session Border Controller (SBC) from Ekinops, which is certified by Microsoft, serves as an enterprise solution aimed at ensuring security and interoperability with top IP-PBX systems and major SIP environments. It can be deployed as a virtual network function (referred to as ONEvSBC) or as part of Ekinops' integrated voice and data Multi-Service Access Routers (known as ONeSBC), facilitating SIP trunking applications such as Microsoft Teams Direct Routing and Unified Communications. This SBC is equipped with robust security mechanisms that include network demarcation, hidden topology, and NAT traversal, enhancing network safety. Additionally, it supports a wide range of audio codecs, both wideband and narrowband, through media transcoding, which guarantees superior voice quality by prioritizing voice and video traffic, along with implementing Call Admission Control (CAC). Furthermore, Ekinops’ SBC is fully compliant with the SIP Connect 1.1 and 2.0 standards, which helps minimize service validation delays, thus expediting the integration process for new PBX vendors. This comprehensive solution not only enhances communication efficiency but also ensures a seamless user experience across various platforms.
Description
Integrate various channels and implement skill-based routing to enable agents to fulfill your customer experience vision through phone, chat, or email for both inbound and outbound contact center operations. Operating seamlessly on Microsoft® Azure and compatible with Microsoft Teams, you can enjoy swift, dependable service from a reputable brand alongside continuous support and enhancement from our Microsoft-certified engineers. You can implement this solution in just weeks to meet new business requirements or to replace outdated technology, while other more complex CCaaS solutions can take months to set up. Eliminate payment for unused features and, unlike many small business contact center options, maintain consistent 24/7, customized customer support. Enhance your ability to modify campaigns and contact workflows with an easy-to-use, self-service interface that empowers managers in any setting, whether for a small business contact center or a straightforward help desk for a larger organization. Expand your communication capabilities beyond the contact center to include interactions with colleagues, partners, and potential customers, thus enhancing overall collaboration and productivity. This holistic approach ensures that your entire organization benefits from improved connectivity and efficiency.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ekinops
Founded
2003
Country
France
Website
www.ekinops.com/products-services/products/compose/session-border-controller-sbc
Vendor Details
Company Name
Intrado
Country
United States
Website
www.intrado.com/en/enterprise-collaboration/contact-center/hoot-contact
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No