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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The Session Border Controller (SBC) from Ekinops, which is certified by Microsoft, serves as an enterprise solution aimed at ensuring security and interoperability with top IP-PBX systems and major SIP environments. It can be deployed as a virtual network function (referred to as ONEvSBC) or as part of Ekinops' integrated voice and data Multi-Service Access Routers (known as ONeSBC), facilitating SIP trunking applications such as Microsoft Teams Direct Routing and Unified Communications. This SBC is equipped with robust security mechanisms that include network demarcation, hidden topology, and NAT traversal, enhancing network safety. Additionally, it supports a wide range of audio codecs, both wideband and narrowband, through media transcoding, which guarantees superior voice quality by prioritizing voice and video traffic, along with implementing Call Admission Control (CAC). Furthermore, Ekinops’ SBC is fully compliant with the SIP Connect 1.1 and 2.0 standards, which helps minimize service validation delays, thus expediting the integration process for new PBX vendors. This comprehensive solution not only enhances communication efficiency but also ensures a seamless user experience across various platforms.

Description

Integrate various channels and implement skill-based routing to enable agents to fulfill your customer experience vision through phone, chat, or email for both inbound and outbound contact center operations. Operating seamlessly on Microsoft® Azure and compatible with Microsoft Teams, you can enjoy swift, dependable service from a reputable brand alongside continuous support and enhancement from our Microsoft-certified engineers. You can implement this solution in just weeks to meet new business requirements or to replace outdated technology, while other more complex CCaaS solutions can take months to set up. Eliminate payment for unused features and, unlike many small business contact center options, maintain consistent 24/7, customized customer support. Enhance your ability to modify campaigns and contact workflows with an easy-to-use, self-service interface that empowers managers in any setting, whether for a small business contact center or a straightforward help desk for a larger organization. Expand your communication capabilities beyond the contact center to include interactions with colleagues, partners, and potential customers, thus enhancing overall collaboration and productivity. This holistic approach ensures that your entire organization benefits from improved connectivity and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
Microsoft Azure No 

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
Microsoft Azure Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ekinops

Founded

2003

Country

France

Website

www.ekinops.com/products-services/products/compose/session-border-controller-sbc

Vendor Details

Company Name

Intrado

Country

United States

Website

www.intrado.com/en/enterprise-collaboration/contact-center/hoot-contact

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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