Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Accurate Wi-Fi diagnostics, combined with apps tailored for mobile use, facilitate significantly quicker site surveys, enhanced spectrum analysis, and yield more precise and dependable data overall. This professional-grade equipment is user-friendly and has been crafted by Wi-Fi enthusiasts who are dedicated to continuous innovation and establishing new industry standards. Well-structured and optimized networks minimize costly downtimes for businesses, ensuring your Wi-Fi consistently operates at peak performance. Say goodbye to cumbersome dongles and embrace the most advanced Wi-Fi diagnostic and measurement tool for expedited and precise site surveys and spectrum analysis. Connect provides you with everything necessary to design, validate, optimize, troubleshoot, and collaborate effectively on your wireless network, making it an indispensable resource for any professional. Investing in such technology not only enhances your network capabilities but also streamlines operational efficiency in the long run.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Ekahau
Founded
2000
Country
United States
Website
www.ekahau.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback