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features
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support

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Description

Create automation scenarios without limitations and incorporate adaptable, resilient, and secure messaging APIs into all your application initiatives, while harnessing your data's full potential through an effective multichannel approach. Whether via API or web platform, we offer tailored solutions designed to automate your communication processes, foster engagement with your contacts, and maintain lasting connections with customers, prospects, members, or anyone you interact with. Our scalable solutions are built on a flexible and secure infrastructure, readily accommodating the diverse needs of businesses, regardless of size. Efidem is dedicated to enhancing business communication, employing technologies that streamline the management of communication channels such as email, SMS, fax, voice, and postal services; all available through an API integrated into your information system or in a SaaS model for added flexibility. Recognizing the uniqueness of each business and its specific requirements, we encourage you to share your specifications with us, as we are always eager to embrace new challenges and provide innovative solutions. Our commitment is to ensure your communication strategies are as effective as possible, driving success across all your endeavors.

Description

Our goal is to empower customers by giving them a platform to express their opinions, enabling companies to enhance their service offerings. We aspire to be the premier provider of satisfaction surveys, distinguished by the highest response rates achieved through user-friendly technology and engaging formats. Our vision is to establish ourselves as the leading satisfaction survey platform for businesses, streamlining implementation, minimizing manual tasks, and simplifying access to gathered insights. We are dedicated to our organization, our colleagues, and our clients. We prioritize resource efficiency by maintaining simplicity and avoiding unnecessary extravagance. We believe in the self-development of individuals, particularly through work-based education, which is essential for the ongoing survival, growth, and longevity of our organization. We foster an entrepreneurial spirit to drive continuous enhancements in our products, internal processes, and workplace atmosphere. Our focus remains on achieving results that contribute value to the organization while actively monitoring the progress of key performance indicators. This allows us to identify areas for improvement and benchmark our various units and operations against one another for better performance. Ultimately, our commitment to innovation and excellence positions us as a leader in the industry, ensuring lasting success.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 

Integrations

Microsoft 365 No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Efidem

Founded

2010

Country

France

Website

www.efidem.com

Vendor Details

Company Name

SoluCX

Country

Brazil

Website

solucx.com.br/

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

NPS

Alternatives

Alternatives

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