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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Originally, Efficient App was solely focused on debt collection, requiring considerable manual effort for many processes. However, following a significant upgrade, it now boasts comprehensive Customer Relationship Management (CRM) capabilities. Just like in the past, Efficient App enables InterStation agents and back-office personnel to track accounts from the initiation of a claim all the way through to its resolution. Both customers and agents can easily monitor each stage of the process. With the new enhancements, a majority of tasks are now automated, minimizing the potential for oversights or mistakes. For example, all incoming and outgoing emails—whether from the debtor, agent, customer, or a third party—are automatically organized and stored in the relevant account along with appropriate notes. Additionally, when an action is initiated that demands attention from one or more individuals, it automatically updates their personal calendars with the necessary task and its deadline, ensuring everyone stays informed and accountable. This transformation not only streamlines operations but also significantly improves communication and efficiency within the team.

Description

Streamlining internal efforts while prioritizing customer satisfaction is essential. To avoid oversights and delays, it's crucial to visualize key communications such as work requests and specification changes. This approach consolidates tasks and presents them clearly, which not only minimizes management burdens but also enhances team productivity. Beyond the conventional Step-style workflow, the system incorporates a feature that allows managers to send instructions to all team members simultaneously, significantly lightening their workload for confirmations. Tocaro stands out by offering a workboard function that centers on individual tasks, enabling users to see all their responsibilities in one view, thus ensuring nothing is overlooked. Moreover, by integrating a variety of security measures like IP address limitations, mobile device controls, functional restrictions, and defined user privileges, we can effectively address security challenges and adhere to internal regulations while maintaining a user-friendly communication framework. This comprehensive approach contributes to a robust and secure environment, fostering both efficiency and safety.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$8 per user per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

InterStation Debt Collections

Founded

1998

Country

Switzerland

Website

www.inter-station.com

Vendor Details

Company Name

CTC America

Country

United States

Website

www.tocaro.im

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer No 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management Yes 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management Yes 

Product Features

Collaboration

Brainstorming Yes 
Calendar Management No 
Chat / Messaging No 
Contact Management Yes 
Content Management Yes 
Document Management No 
Project Management Yes 
Real Time Editing No 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

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