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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Edgagement is a cloud-based e-learning solution that operates at the innovative crossroads of gamification, social media, and visual communication. By integrating contemporary digital marketing strategies with established educational methodologies, we offer a B2B mobile learning experience that fosters personalized and profound user engagement. Our market strategy is straightforward: with 432 million individuals globally drawn to mobile gaming, it was an obvious choice to create a micro-moment gamification platform aimed at enhancing career growth and educational progression. In a rapidly evolving business landscape, it is crucial that content captures attention and remains memorable. From sales training to corporate education and accredited online courses like CME, micro-moment mobile learning via Edgagement provides adaptable solutions that prioritize the learner's experience at its core, ensuring that education is both engaging and effective. This commitment to learner-centered design not only enhances retention but also encourages ongoing professional development.

Description

nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 

Integrations

Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Edgagement

Founded

2012

Country

United States

Website

www.edgagement.com

Vendor Details

Company Name

nGUVU

Founded

2015

Country

Canada

Website

www.nguvu.com

Product Features

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management Yes 
Feedback Management Yes 
For Call Centers No 
For Developers No 
For Education Yes 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

Product Features

Gamification

Badge Management Yes 
Collaboration Tools Yes 
Contest Management Yes 
Feedback Management Yes 
For Call Centers Yes 
For Developers No 
For Education Yes 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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