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support

Description

Reevaluate your training offerings to provide your teams with an exceptional learning experience. Create a customized training catalog filled with top-notch resources available online and seamlessly incorporate this material into your existing systems! Enjoy the flexibility of online training. Tailor your training catalog based on the profiles of your learners: choose the formats that work best for you, modify the length of the modules, and enhance employee engagement. It's the perfect moment to prioritize self-directed learning within your organization! Our expert-selected quality resources ensure a rich learning environment. Our advanced algorithms sift through hundreds of online training resources daily, while our educational engineers have spent four years qualifying and validating content to establish Edflex as the most comprehensive solution in the market. With over 100 themes to choose from—including soft skills, office productivity, innovation, and digital literacy—you also have the freedom to create customized categories that meet your specific requirements. Furthermore, this approach not only empowers individual growth but also strengthens team dynamics and collaboration across the board.

Description

HelpShelf integrates the support tools and resources you currently use into a streamlined single widget. This consolidation minimizes clutter in your navigation bar, providing a straightforward and easily accessible destination for your customers. The key to lowering support requests lies in delivering the appropriate content when it's most needed. By simply linking the resources your company utilizes, HelpShelf takes care of the rest. Given that your SaaS or web application is likely to have many pages, HelpShelf analyzes user search behavior and interactions on each page to enhance content recommendations for upcoming users. This intelligent optimization ensures that your support resources are always relevant and available, ultimately leading to a better user experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
CrossKnowledge Learning Suite
Customerly
Dashly
Drift
Freshchat
Gist
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Kayako
Sentinel9
Zendesk

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
CrossKnowledge Learning Suite
Customerly
Dashly
Drift
Freshchat
Gist
Gorgias
Groove
Help Scout
HelpCrunch
HubSpot CRM
HubSpot Customer Platform
Kayako
Sentinel9
Zendesk

Pricing Details

$1200 per month
Free Trial
Free Version

Pricing Details

$25 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Edflex

Founded

2016

Country

France

Website

www.edflex.com

Vendor Details

Company Name

HelpShelf

Country

United Kingdom

Website

helpshelf.co

Product Features

Learning Experience Platforms

Built-in Course Authoring
Content Sharing
Employee Portal
Gamification
Microlearning
Mobile Learning
Multi-User Collaboration
Recommendations
Reporting/Analytics
Self-Service Content Curation
Social Learning
Third Party Course Library

Learning Management Systems (LMS)

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies

Microlearning

Adaptive Learning
Asynchronous Learning
Built-In Course Authoring
Content Library
Evaluation Management
Gamification
Leaderboards
Progress Tracking
Quizzes
Rewards Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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