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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Eclipse AI serves as an easily integrated AI solution designed to identify risk factors associated with customer attrition. By enabling users to input voice-of-customer data from various sources such as surveys, reviews, chat logs, and phone conversations, Eclipse AI analyzes this information. It subsequently produces actionable strategies aimed at mitigating the risks of customer churn, leveraging both the analyzed data and established industry best practices. This innovative tool not only helps in retaining customers but also enhances overall customer satisfaction through targeted interventions.

Description

Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks. Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Slack

Integrations

Slack

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Eclipse AI

Country

Australia

Website

eclipse-ai.com

Vendor Details

Company Name

Staircase AI

Founded

2021

Country

United States

Website

staircase.ai/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Alternatives

Alternatives

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