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Description
Echo AI stands as the pioneering conversation intelligence platform that is inherently generative AI-based, converting every utterance from customers into actionable insights aimed at fostering growth. It meticulously examines each conversation across various channels with a depth akin to human understanding, equipping leaders with solutions to crucial strategic inquiries that promote both growth and customer retention. Developed entirely with generative AI technology, Echo AI is compatible with all leading third-party and hosted large language models, simultaneously integrating new models as they emerge to maintain access to cutting-edge advancements. Users can initiate conversation analysis right away without requiring any training, or they can take advantage of advanced prompt-level customization tailored to specific needs. The platform's architecture produces an impressive volume of data points from millions of conversations, achieving over 95% accuracy and is specifically designed for enterprise-scale operations. Additionally, Echo AI is adept at identifying nuanced intent and retention signals from customer interactions, thus enhancing its overall utility and effectiveness in business strategy. This ensures that organizations can capitalize on customer insights in real-time, paving the way for improved decision-making and customer engagement.
Description
Echo Publish is an online platform designed for the creation and dissemination of formatted documents by combining templates with data. Simplify the management of your organization's outgoing correspondence effortlessly. Currently, you can design templates with user-friendly tools like Google Docs, with plans for additional options in the future. Simply invoke the Echo Publish service, supplying the necessary data for integration into your templates. You will receive links to the completed documents, which can be accessed, saved, or archived according to your preferences. Furthermore, this service streamlines the entire process, making document management more efficient than ever.
API Access
Has API
API Access
Has API
Integrations
Adobe Analytics
Amazon Connect
Codestral Mamba
ContactEngine
Five9
Freshdesk
Genesys Cloud CX
Google Cloud Platform
HubSpot CRM
Hugging Face
Integrations
Adobe Analytics
Amazon Connect
Codestral Mamba
ContactEngine
Five9
Freshdesk
Genesys Cloud CX
Google Cloud Platform
HubSpot CRM
Hugging Face
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Echo AI
Country
United States
Website
www.echoai.com
Vendor Details
Company Name
Echo Central Ventures
Founded
2014
Country
United Kingdom
Website
www.echopublish.com
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
