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Description

eazyBI, a powerful business intelligence tool, provides an easy-to use drag-and-drop interface to create custom reports, charts and dashboards. - Import your data directly from Jira, Confluence and other Atlassian marketplace apps. - Add additional data to external data sources such as SQL databases, REST APIs, Google Sheets and CSV or Excel spreadsheets. - Create pivot tables reports and interactive charts. You can drill into details or across dimensions directly from the chart to identify your top performers and trends. - You can use many predefined calculated measures from eazyBI or create your own calculations using powerful custom calculation formulas based upon MDX query language. - Publish eazyBI Reports as gadgets on Jira dashboards and Confluence pages, or embed your reports using<iframe>.</iframe>

Description

Ivanti ITSM is an enterprise IT service management solution that helps IT departments centralize support operations, automate service processes, and manage employee service requests. The platform provides tools for handling incidents, tickets, service requests, knowledge management, asset visibility, and service delivery workflows. Its embedded AI capabilities automatically classify and route incoming tickets, summarize incidents, and generate knowledge articles from resolved issues. Additional AI features include natural-language dashboard creation, real-time translation, writing assistance, and a centralized administration hub for managing AI functionality. Employees can access self-service portals, conversational chatbots, and an AI-powered virtual agent to resolve common issues without requiring direct assistance from support personnel. Ivanti ITSM includes no-code workflow and interface design tools that allow organizations to customize service processes using drag-and-drop configuration. The platform supports 14 ITIL 4-certified practices and provides reporting and analytics for monitoring service quality, operational performance, and service commitments. More than 1,000 connectors enable organizations to extend service management workflows into HR, finance, security, facilities, and other business functions. Ivanti ITSM supports cloud, on-premises, and hybrid deployments, although its AI capabilities require version 2024.2 or later on SaaS deployments and are not currently available in FedRAMP environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bitbucket Yes 
Freshdesk Yes 
Git Yes 
Google Sheets Yes 
Harvest Yes 
Highrise Yes 
Ivanti No 
Ivanti Autonomous Endpoint Management No 
Jira Yes 
Jira Service Management Yes 
Jira Work Management Yes 
MySQL Yes 
SQL Server Yes 
Tempo Timesheets Yes 
Zephyr Enterprise Yes 

Integrations

Bitbucket No 
Freshdesk No 
Git No 
Google Sheets No 
Harvest No 
Highrise No 
Ivanti Yes 
Ivanti Autonomous Endpoint Management Yes 
Jira No 
Jira Service Management No 
Jira Work Management No 
MySQL No 
SQL Server No 
Tempo Timesheets No 
Zephyr Enterprise No 

Pricing Details

$10.00/month
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Feazybi.com%2Fpricing
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

eazyBI

Founded

2011

Country

Latvia

Website

eazybi.com

Vendor Details

Company Name

Ivanti

Founded

2017

Country

United States

Website

www.ivanti.com/products/itsm

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports Yes 
OLAP Yes 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Product Features

IT Asset Management

Asset Tracking No 
Audit Management No 
Compliance Management No 
Configuration Management No 
Contract/License Management No 
Cost Tracking No 
Depreciation Management No 
IT Service Management No 
Inventory Management No 
Maintenance Management No 
Procurement Management No 
Requisition Management No 
Supplier Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

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