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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Voice-activated applications enable businesses to stream content from the cloud directly to any device equipped with Alexa. Our dedicated team of Alexa developers ensures that your brand can be reached effortlessly through voice commands. With just a single word, a vast audience can gain immediate access to your offerings. Our certified Alexa developers enhance customer engagement by leveraging voice assistance technology. Easy Voice specializes in creating innovative B2B and B2C voice solutions that seamlessly interact with Alexa voice services, including apps and skills. We deliver a comprehensive Alexa developer solution designed to connect users via Amazon Echo and other Alexa-enabled devices. The Alexa Skill and Dash Button Platform is a groundbreaking tool that allows organizations to manage customer engagement through voice in one streamlined solution. It integrates effortlessly with both existing front and back office infrastructures, providing a cohesive experience. Our commitment to excellence positions us as leaders in developing top-tier voice assistant applications, skills, and apps, ensuring your business stays at the forefront of technology. By embracing this advancement, companies can significantly enhance their customer interaction and satisfaction levels.

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CX No 
Amazon Connect No 
BigCommerce No 
Clockwise No 
EPIC HRMS No 
Epicor Kinetic Yes 
Happy Returns No 
InteractionSync No 
Loop No 
Loop Subscriptions No 
POMS No 
QuickBooks Online Yes 
Qure4u No 
RevSpring No 
Route No 
Salesforce Yes 
WooCommerce No 
Zoom Contact Center No 
Zowie No 

Integrations

3CX Yes 
Amazon Connect Yes 
BigCommerce Yes 
Clockwise Yes 
EPIC HRMS Yes 
Epicor Kinetic No 
Happy Returns Yes 
InteractionSync Yes 
Loop Yes 
Loop Subscriptions Yes 
POMS Yes 
QuickBooks Online No 
Qure4u Yes 
RevSpring Yes 
Route Yes 
Salesforce No 
WooCommerce Yes 
Zoom Contact Center Yes 
Zowie Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EasyVoice

Founded

2016

Country

United States

Website

easy-voice.com

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Product Features

Alternatives

Alternatives

Alexa Reviews

Alexa

Amazon
Alexa+ Reviews

Alexa+

Amazon