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Description
Mail center staff face long hours and considerable stress due to the influx of packages ranging from fresh fruit baskets to promotional swag bags. To alleviate this burden, we offer several effective strategies to enhance the efficiency of your mailroom operations. By utilizing your current computer setup along with a barcode scanner, smartphone, or MC40 device, you can swiftly input deliveries into the EZTrackIt system, creating reliable documentation in mere seconds without the need for specialized equipment. Recipients can be promptly informed through email or text notifications, ensuring they stay updated about their incoming packages. Additional features for package notifications include lobby displays and alerts via social media, providing further convenience. Moreover, our adaptable label printing system not only reduces waste but also helps you save on costs. The straightforward package logging software from EZTrackIt guarantees confirmation of deliveries, whether they are collected by the recipient or delivered either within the building or out in the field. Embracing these solutions can significantly streamline mailroom operations and enhance overall productivity.
Description
Establish knowledge bases and utilize self-service tools to assist your users during challenging moments, or opt for live chat and email communication to enhance support. With IOdesk, you can alleviate your team's support burden while simultaneously improving user satisfaction. This platform equips you with all the necessary tools to engage and assist your clients effectively. Thanks to our self-service chat feature, contact forms, and email options, your customers will no longer face delays waiting for a representative to provide assistance. While many ticket systems on the market tend to be either overly complicated or prohibitively priced, IOdesk stands out by being user-friendly and quick to implement—allowing you to get started in mere minutes! Selecting a suitable package has never been easier; simply choose one that matches your company's size without the hassle of confusing pricing models or features hidden behind additional costs. Experience the seamless integration of support services that IOdesk offers, making customer interactions smoother than ever before.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$49 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EZTrackIt
Founded
2008
Country
United States
Website
eztrackit.com
Vendor Details
Company Name
Xenolith
Founded
2018
Country
Sweden
Website
www.iodesk.net
Product Features
Mailroom Management
Barcode Scanning
Yes
CASS Certified
No
Duplicate Management
Yes
Graphical Mail Piece Designer
No
Intelligent Mail Support
No
Job Management
No
PAVE Certified Presorting
No
Package Tracking
Yes
Signature Capture
Yes
Shipment Tracking
Alerts/Notifications
No
Delivery Estimate
No
For Freight
No
For eCommerce
No
Status Tracking
No
Website Integration
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
No
Ticket Management
No
