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Description
EZStay™ is an innovative contactless management platform designed specifically for the hospitality sector. This comprehensive system includes a robust administrative dashboard paired with a guest application, allowing hotels to completely digitize the service experience, encompassing areas like concierge, housekeeping, room service, table reservations, in-room shopping, spa, salon services, and various upselling opportunities. As a result, hoteliers gain a cutting-edge technological solution that enhances guest satisfaction throughout their entire stay. Additionally, EZStay™ enables you to tailor the interface with your own branding while facilitating the digital customization of terms, conditions, and invoices, promoting eco-friendly practices in hospitality. Another significant advantage of EZStay™ is its capability to analyze data in detail, providing insightful analytics on essential performance metrics such as Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and occupancy rates for effective revenue management. Moreover, users can drill down into key performance indicators by property, geographical cluster, country, region, or any other criteria of interest, all thanks to the sophisticated AI engine that powers the system, ensuring that every hotel can optimize its operations to meet specific needs. Ultimately, EZStay™ represents a transformative approach to guest management that not only enhances the operational efficiency of hotels but also significantly enriches the overall guest experience.
Description
LUCID Messenger stands out as the pioneering two-way SMS solution tailored specifically for hotels. When integrated with LUCID PROMIS Hotel Management Software (PMS), it supports a comprehensive range of features, ensuring seamless communication. Furthermore, LUCID Messenger can be connected to various other PMS platforms to enable essential functions such as sending reservation confirmations and executing SMS marketing initiatives. Depending on the PMS utilized, an array of additional features can be activated. The system can send alerts regarding room positions and occupancy status as well as current Average Room Rate (ARR) figures to in-house managers, with the frequency of these alerts customizable. It automatically transmits Night Audit details, including revenue, occupancy percentage, and ARR, to managers at designated times each day. In-house managers receive notifications about discounts applied, high bills, voided bills, and reservation cancellations. Additionally, guest messages are forwarded directly to their mobile devices, while complaints are promptly routed to the appropriate departments or individuals for resolution. This efficient communication system significantly enhances operational effectiveness within hotel management.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft 365
No
Microsoft Excel
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
EZStay
Country
United Kingdom
Website
ezstaysolutions.com
Vendor Details
Company Name
LUCID
Founded
2001
Country
India
Website
www.lucidpromis.com/hotel-messenger-software/
