Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The EY Nexus for Insurance is a transformative platform designed specifically for the financial services sector, aimed at fostering innovation, maximizing value within ecosystems, and delivering seamless customer experiences. It empowers businesses to explore and implement new ideas and services at a faster pace to satisfy the demands of their customers. EY Nexus comprises a dynamic set of technology components that are easy to construct and adaptable to changing needs. These components integrate smoothly with existing systems and channels, effectively addressing critical customer requirements. Additionally, the foundational EY Nexus platform is a flexible, cloud-compatible framework that includes pre-built technological assets within a carefully selected partner ecosystem, allowing for the evolution of products and services. With EY Nexus, you can rapidly prototype and launch new insurance offerings, ensuring that your products can be refined and adjusted over time as market dynamics shift. Embracing this platform not only enhances operational efficiency but also positions your business to meet future challenges with confidence.
Description
iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$49.00/month/user
Free - 0
Full version - $49.99 per license per month
Broadcasting -only pay for the minutes used
Full version - $49.99 per license per month
Broadcasting -only pay for the minutes used
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
EY
Country
United Kingdom
Website
www.ey.com/en_us/insurance/nexus
Vendor Details
Company Name
NexInteractive
Founded
2005
Country
United States
Website
www.nexinteractive.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Debt Collection
Agency Management
No
Auto Dialer
Yes
Automated Notices
Yes
Callback Scheduling
Yes
Client Management
Yes
Commission Management
No
Compliance Management
No
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
Yes
Payment Plans
Yes
Transaction Management
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes