Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The EVAN360 platform enables organizations to design a tailored support system where employees can effortlessly reach out to both internal colleagues and external contractors for immediate assistance. Questions posed by employees are swiftly directed to the appropriate expert who can deliver the correct response on the first attempt. Ensuring that finding help does not disrupt your team's productivity is crucial. By connecting them with the right individual from the start, quick answers can be obtained, enhancing overall efficiency. In essence, EVAN360 serves as the bridge linking those facing challenges with those equipped to provide solutions. It fosters a distinctive support atmosphere where team members can assist one another effectively. With instant access to a comprehensive support network, your team can maximize their productivity. This approach allows them to spend less time in limbo and more time concentrating on innovation, growth, and their ongoing projects. Moreover, it provides valuable insights into previously overlooked issues. By obtaining precise and relevant data, your organization is empowered to take informed actions that can lead to significant improvements. With EVAN360, your team can thrive, ensuring that every challenge is met with prompt and effective solutions.
Description
We effortlessly gather the voice of your customers from genuine conversations, integrate it with your CRM information, and leverage our advanced AI technology to generate unmatched, actionable insights that can address inquiries beyond the reach of others. By doing so, your team can reclaim countless hours each week that would otherwise be spent sifting through recorded calls and transferring feedback manually. In real time, you can uncover trends, themes, and patterns that validate your decision-making process, ensuring that your strategies are well-founded. Relying solely on extensive research or guesswork for decision-making will lead your teams to often opt for the latter, which results in ignoring vital insights into market dynamics, customer preferences, and competitor activity. It’s time to move away from the tedious task of extracting snippets from transcripts and entering them into spreadsheets tied to CRM data. With the application of both sales and product methodologies to derive insights from conversations, any team member will have instant access to the information they need, all seamlessly connected to the CRM system. This streamlined approach not only enhances efficiency but also empowers teams to make informed decisions with confidence and agility.
API Access
Has API
No
API Access
Has API
No
Integrations
Gong
No
Google Meet
No
HubSpot CRM
No
HubSpot Customer Platform
No
HubSpot Sales Hub
No
Jiminny
No
Microsoft Teams
No
Salesforce
No
Zoom
No
Integrations
Gong
Yes
Google Meet
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Sales Hub
Yes
Jiminny
Yes
Microsoft Teams
Yes
Salesforce
Yes
Zoom
Yes
Pricing Details
$10 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$127.31 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EVAN360
Founded
2017
Country
United States
Website
www.evan360.com
Vendor Details
Company Name
Four/Four
Country
United Kingdom
Website
fourfour.ai/
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No