Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.
Description
IT-Automated serves as a comprehensive Windows-based administration dashboard tailored for IT teams overseeing Citrix, VDI, Active Directory, Remote Desktop Services, and Windows infrastructure. By consolidating vital operational functions into a single, organized workspace, it empowers administrators to efficiently track RDS license utilization, resolve Citrix VDA registration and session complications, oversee Active Directory groups, document their infrastructure, and manage application publishing. This dashboard streamlines repetitive administrative tasks, enhancing speed, consistency, and auditability for routine support and maintenance efforts. Ultimately, IT-Automated simplifies the management process, allowing IT professionals to focus on higher-level strategic initiatives.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Active Directory
Yes
Citrix Analytics
Yes
Windows Terminal
Yes
Integrations
Active Directory
No
Citrix Analytics
No
Windows Terminal
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$12.99
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EasyVista
Country
United States
Website
www.easyvista.com/products/reach-end-to-end-service
Vendor Details
Company Name
IT-Automated
Country
South Africa
Website
it-automated.com
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No