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Description
A business chat application facilitates seamless communication between your clients and customer service through either chat or an appealing form embedded on your website. Essentially, it provides a compact interface that enables real-time interaction with each potential visitor to your site or online store. However, the benefits extend beyond just chatting. This business chat feature can be integrated with our Co-browsing application, allowing customers to share their screens with you. Consequently, you can assist customers in creating new user accounts, completing transactions, filling out forms, or locating specific information. You have the ability to take control of the customer's web browser, regardless of their geographical location, making it a straightforward and contemporary tool for enhancing customer support. This innovative approach not only simplifies assistance but also fosters a more engaging and personalized experience for users.
Description
RichCall allows you to sell and support remotely, providing your customers with a one touch live support option.
RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing.
RichCall's most common use cases are:
Click-to call, click-to video and co-browsing are all options for your customers
Click-to-call and co-browsing to get customer support
Start a co-browsing session while you are on the move
Mobile camera sharing for support and sales:
- Video sales - An agent shows a product using the shared mobile camera
Customer support - A customer shares his mobile camera in order to show the malfunctioning device
Video and collaboration for kiosks
Remote expert assistance with HD video, scanner, and printer
Live video-assistance for existing self-service or support kiosks
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$6 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$192 / month
Cloud and on-prem deployments are available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Hom-e
Founded
2012
Country
Poland
Website
etoolset.pl
Vendor Details
Company Name
Aurus
Founded
2009
Country
Russian Federation
Website
richcall.io
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No