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Description
A business chat application facilitates seamless communication between your clients and customer service through either chat or an appealing form embedded on your website. Essentially, it provides a compact interface that enables real-time interaction with each potential visitor to your site or online store. However, the benefits extend beyond just chatting. This business chat feature can be integrated with our Co-browsing application, allowing customers to share their screens with you. Consequently, you can assist customers in creating new user accounts, completing transactions, filling out forms, or locating specific information. You have the ability to take control of the customer's web browser, regardless of their geographical location, making it a straightforward and contemporary tool for enhancing customer support. This innovative approach not only simplifies assistance but also fosters a more engaging and personalized experience for users.
Description
Do you know why someone left your website after completing a purchase? Lucky Orange knows the reason.
Lucky Orange is simple to use and ready to go "outside the box". Every plan includes full access all of our features.
* Dynamic Heatmaps: Navigate your website like a visitor. Data will be instantly populated for every drop-down, pop up, and hover-over menu. To identify potential problems and pain points, isolate traffic sources and visitors.
* User Recordings: This acts as a DVR for your site, allowing you to view recordings and video playback of customers and visitors as they interact with your site.
* Form Analytics: Learn which fields on your forms take too long to complete, repeat, or cause the most abandonment.
* Live Chat: Quickly respond to questions and even "cobrowse" visitors
* Surveys and Polls: Create popup poll questions for a page or for targeted visitors.
API Access
Has API
No
API Access
Has API
No
Integrations
Axis LMS
No
Convert Experiences
No
Google Analytics
No
HubSpot CRM
No
HubSpot Content Hub
No
HubSpot Marketing Hub
No
HubSpot Service Hub
No
Instapage
No
Magento
No
Optimizely One
No
Integrations
Axis LMS
Yes
Convert Experiences
Yes
Google Analytics
Yes
HubSpot CRM
Yes
HubSpot Content Hub
Yes
HubSpot Marketing Hub
Yes
HubSpot Service Hub
Yes
Instapage
Yes
Magento
Yes
Optimizely One
Yes
Pricing Details
$6 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$18.00/month
7-day free trial, no credit card required. Plan starting at just $18 a month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hom-e
Founded
2012
Country
Poland
Website
etoolset.pl
Vendor Details
Company Name
Lucky Orange
Founded
2011
Country
United States
Website
www.luckyorange.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Heatmap
Behavioral Mapping
Yes
Dashboard
Yes
Dynamic Maps
Yes
Element Analytics
Yes
Embeddable Maps
Yes
For Sales
Yes
For Science
No
Radial Mapping
No
Territorial Mapping
Yes
Website Analytics
Yes
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
No
Optimization Tools
No
Session Recording
No
Surveys
No
User Experience Analysis
No
User Feedback
No
Visitor Segmentation
No
Web Analytics
Campaign Management
Yes
Conversion Tracking
Yes
Form Analytics
Yes
Goal Tracking
Yes
Keyword Tracking
Yes
Multiple Site Management
Yes
Pageview Tracking
Yes
Referral Source Tracking
Yes
Site Search Tracking
No
Time on Site Tracking
Yes
User Interaction Tracking
Yes
