Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enables clients to independently manage their needs through a user-friendly online portal. Intuitive customer service dashboards offer immediate insights to enhance interactions with customers. The incorporation of predictive analytics and proactive field engagement significantly enhances the efficiency and quality of resolving issues. Continuous monitoring and assurance of services for CPE management work to minimize inefficiencies and costs, elevate subscriber satisfaction, and support the implementation of next-generation services. Utilizing advanced analytics and visual representations assists in addressing business-level obstacles, facilitating proactive decision-making, and effectively overseeing operations across various domains, including workforce management and sales/marketing. Furthermore, it ensures the optimization of network performance and reliability, alongside comprehensive reporting and analysis of network performance trends. This comprehensive approach not only streamlines processes but also fosters a more responsive and agile operational environment.
Description
In today's digital landscape, we are assisting organizations in their strategic shift towards subscription-based business models, effective data monetization, and comprehensive device management. Our approach emphasizes mass personalization, utilizes ecosystems, and scales as-a-service models efficiently. We facilitate the monetization of 'smart, connected devices,' opening up fresh revenue opportunities while enhancing profits, revenue, and cash flow. Our innovative digital business platform is designed for subscription services, device management, and data utilization, fostering 'growth and transformation' within your organization. By implementing world-class revenue assurance practices, we help improve profit margins and net promoter scores. Our robust, Big Data-driven diagnostic methodology is non-intrusive and focuses on enhancing the customer experience. We gather, convert, and organize data sourced from various service provider applications, ensuring seamless integration. Additionally, our workflow-based case manager allows for the customization of user-defined workflows, while our business process engine enables efficient rule-based data processing, ensuring optimal operational performance. This holistic approach not only streamlines processes but also empowers businesses to thrive in a competitive market.
API Access
Has API
No
API Access
Has API
No
Integrations
Actifio
No
Apigee
No
Appian
No
Blueprint
No
CA Flowdock
No
Creatio
No
Flexera One
No
Freshdesk
No
HPE Consumption Analytics
No
Hitachi Content Intelligence
No
Integrations
Actifio
Yes
Apigee
Yes
Appian
Yes
Blueprint
Yes
CA Flowdock
Yes
Creatio
Yes
Flexera One
Yes
Freshdesk
Yes
HPE Consumption Analytics
Yes
Hitachi Content Intelligence
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ETI Software Solutions
Founded
1992
Country
United States
Website
etisoftware.com
Vendor Details
Company Name
Tata Consultancy Services
Founded
1968
Country
India
Website
www.tcs.com/hobs
Product Features
Mobile Device Management (MDM)
Automatic Device Recognition
No
Data Management
No
Deployment Management
No
Inventory Management
No
Maintenance Utilities
No
Procurement Management
No
Remote Update / Installation
No
Software Management
No
Synchronization Management
No
Wireless Network Support
No
User Provisioning and Governance
Access Governance
No
Access Verification Workflow
No
Audits / Reports
No
Automatic Provisioning / Deprovisioning
No
Delegated Access Authorization
No
Identity Synchronization
No
Lifecycle Management
No
Multi-Factor Authentication (MFA)
No
Password Management
No
Policy Enforcement
No
Single Sign-On (SSO)
No
User Self-Service
No