Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tailored promotions for online shoppers can be fine-tuned based on immediate buying signals, leading to less dependence on broad discounts that cut into profit margins. By understanding the optimal moments to tap into consumer intent, businesses can effectively minimize cart abandonment, enhance the value of shopping baskets, and convert new visitors into customers. It’s crucial to refrain from offering deals to those who are already likely to make a purchase. ES Engage specializes in creating personalized, real-time promotions that resonate on an individual level, driving not only additional engagement and profitable sales but also fostering brand loyalty. Interested in results? We back our claims with a pay-for-performance model, ensuring we earn only when you do. Our system scales 1-to-1 promotions in real-time while avoiding unnecessary offers to ready-to-buy consumers, ultimately reducing reliance on ineffective mass promotions that erode margins. This approach not only benefits your bottom line but also builds a more meaningful connection with your customers.
Description
The most forward-thinking brands in the world rely on LivePerson's Conversational Cloud for their communication needs. Our AI-enhanced platform has facilitated over a billion interactions between brands and consumers. We simplify the process for consumers to inquire and shop through their preferred messaging channels. LiveEngage has evolved into the Conversational Cloud, serving as your AI-driven central hub for managing consumer interactions. The Intent Manager allows businesses to grasp their customers' needs in real time, assess satisfaction levels, and identify those tasks that can be effortlessly automated. You can create AI-driven chatbots that collaborate with human specialists to effectively meet consumer demands on a large scale. With Conversation Builder, our user-friendly point-and-click tool, you can design automated conversation pathways. Additionally, Conversation Manager provides a vibrant workspace for engaging with consumers and overseeing conversations, accessible from both desktop and mobile devices, ensuring a seamless experience. This flexibility allows brands to adapt quickly to changing consumer expectations.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Apty
No
Blotout
No
Causal
No
Clinc
No
Contentsquare
No
Google Cloud Agent Assist
No
Guru
No
Meltano
No
Operata
No
Resemble AI
No
Integrations
Apty
Yes
Blotout
Yes
Causal
Yes
Clinc
Yes
Contentsquare
Yes
Google Cloud Agent Assist
Yes
Guru
Yes
Meltano
Yes
Operata
Yes
Resemble AI
Yes
Pricing Details
$1 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Exchange Solutions
Founded
1996
Country
United States
Website
www.exchangesolutions.com/es_engage-2/
Vendor Details
Company Name
LivePerson
Founded
1996
Country
United States
Website
www.liveperson.com
Product Features
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
eCommerce Personalization
A/B Testing
No
Abandoned Cart Email
No
Dynamic Pricing
No
Offers & Discounts Notifications
No
Personalized Site Navigation
No
Product Recommendations
No
Reporting / Analytics
No
Social Insights
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
No
Chatbot
No
Email Automation
No
Group Messaging
No
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
No
Multi-Channel Communication
No
Product Recommendations
No
Video Chat
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes