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Description

ERNIE X1.1 is Baidu’s latest reasoning AI model, designed to raise the bar for accuracy, reliability, and action-oriented intelligence. Compared to ERNIE X1, it delivers a 34.8% boost in factual accuracy, a 12.5% improvement in instruction compliance, and a 9.6% gain in agentic behavior. Benchmarks show that it outperforms DeepSeek R1-0528 and matches the capabilities of advanced models such as GPT-5 and Gemini 2.5 Pro. The model builds upon ERNIE 4.5 with additional mid-training and post-training phases, reinforced by end-to-end reinforcement learning. This approach helps minimize hallucinations while ensuring closer alignment to user intent. The agentic upgrades allow it to plan, make decisions, and execute tasks more effectively than before. Users can access ERNIE X1.1 through ERNIE Bot, Wenxiaoyan, or via API on Baidu’s Qianfan platform. Altogether, the model delivers stronger reasoning capabilities for developers and enterprises that demand high-performance AI.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

C Yes 
C# Yes 
C++ Yes 
CSS Yes 
ERNIE 4.5 Yes 
ERNIE Bot Yes 
Elixir Yes 
HTML Yes 
Java Yes 
Julia Yes 
Kotlin Yes 
PHP Yes 
Python Yes 
R Yes 
Ruby Yes 
Rust Yes 
SQL Yes 
Salesforce Agentforce No 
Scala Yes 
Visual Basic Yes 

Integrations

C No 
C# No 
C++ No 
CSS No 
ERNIE 4.5 No 
ERNIE Bot No 
Elixir No 
HTML No 
Java No 
Julia No 
Kotlin No 
PHP No 
Python No 
R No 
Ruby No 
Rust No 
SQL No 
Salesforce Agentforce Yes 
Scala No 
Visual Basic No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Baidu

Founded

2000

Country

China

Website

yiyan.baidu.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

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