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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your capacity to observe, develop, and uphold a culture rooted in trust, enabling your team to flourish. The most robust organizations cultivate an ethical, values-driven culture where every member feels confident to voice their opinions, pose tough questions, and address concerns that may challenge the organization's core values without fear of repercussions. EQS Compliance COCKPIT creates and nurtures a transparent and secure atmosphere for employees, allowing for greater insights into the well-being of a company's culture, which empowers leaders to take informed action regarding potential risks. By implementing a cloud-based, coordinated platform, you can bolster your ethics and compliance program, placing trust at the forefront of your business strategy. Additionally, proactively confront emerging challenges with a top-tier global helpline that offers various intake options, integrated case management, and comprehensive whistleblower protection, ensuring that all employees can report issues safely and confidentially. This holistic approach not only promotes accountability but also reinforces a shared commitment to ethical conduct across the organization.

Description

Helpline Software is a versatile and customizable solution designed for organizations that operate critical inbound communication lines, such as crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. This integrated platform streamlines various functions, including scheduling, inbound call management, callbacks, web chat, text messaging, intake forms, reporting, escalation protocols, and staff safeguards, all within a single system. With Helpline Software, teams can efficiently manage rotating coverage, direct calls based on real-time schedules, automate transitions between responders, document all interactions, ensure safe follow-ups, and analyze audit trails for missed or escalated calls. By utilizing this software, organizations can significantly minimize missed connections, maintain coverage in line with scheduling changes, safeguard responder privacy, bolster support for both volunteers and staff, and provide leadership with crucial insights into their communications processes. Furthermore, it enhances the overall efficiency and effectiveness of critical operational workflows, thereby ensuring that help is always just a call away.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

OneTrust Privacy Automation Yes 
OneTrust Tech Risk and Compliance Yes 

Integrations

OneTrust Privacy Automation No 
OneTrust Tech Risk and Compliance No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Custom
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EQS Group

Founded

2000

Country

Germany

Website

www.eqs.com/en-us/compliance-solutions/compliance-platform/

Vendor Details

Company Name

Helpline Software

Founded

2019

Country

United States

Website

helplinesoftware.com

Product Features

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management No 
Compliance Tracking No 
Controls Testing No 
Environmental Compliance No 
FDA Compliance No 
HIPAA Compliance No 
ISO Compliance No 
Incident Management No 
OSHA Compliance No 
Risk Management No 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation No 

Compliance Training

Multiple Locations / Departments No 
Online / Self-Paced No 
Anti-Bribery Training No 
Certification Management No 
Conflicts of Interest Training No 
Content Builder No 
Customer Service Standards No 
Customizable Branding No 
Diversity Training No 
Fair Disclosure No 
Federal / State Regulation Compliance No 
Gamification No 
Harassment / Discrimination Training No 
Industry-Specific Courses No 
Instructor-Led Training No 
Interactive Quizzes No 
Progress Tracking No 
Reporting / Analytics No 
Role-Specific Versions No 
Security / Privacy Training No 
Text / Email Reminders No 
Workplace Safety No 

Whistleblowing

Access Controls / Permissions No 
Automated Routing No 
Compliance Management No 
Customizable Branding No 
Multi-Language Support No 
Real-Time Chat No 
Reporting / Analytics No 
Workflow / Process Automation No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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