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Average Ratings 0 Ratings
Description
EQ Outreach stands as a reputable platform for digital and global case management. This platform is Toplevel’s secure software product, built on a Commercial Off-the-Shelf (COTS) model. As a certified solution compatible with Microsoft platforms, it offers strong and dependable digital and case management services on a worldwide scale. Outreach facilitates a variety of “channel shift” digital services that adhere to the UK Government's Digital by Default Service Standards and HMG’s Security Policy Framework. The system enhances digital interactions among customers, organizations, citizens, and businesses, ensuring that its technology views all users as collaborative partners rather than mere participants in a process. Consequently, Outreach is engineered to empower all involved parties to effectively collaborate and accomplish tasks across different organizational boundaries, fostering a seamless workflow. This innovative approach ultimately reinforces the platform's commitment to enhancing user experience and operational efficiency.
Description
Create a fully digital and paperless environment by streamlining your comprehensive government operations through automation. Utilize our eGov Office suite to foster a nimble framework that enhances the efficiency and effectiveness of Government to Citizen (G2C), Government to Business (G2B), and Government to Government (G2G) interactions. Ensure the automated flow of documents and communications throughout their entire lifecycle, from initiation to archival. Achieve a standardized process across various departments and agencies for swift file management. Foster a collaborative learning space featuring advanced tools such as content rating systems, citation additions, and chat forums for discussions. Implement a system-defined escalation matrix along with alerts, notifications, and automatic reminders to facilitate quicker actions and timely replies. Enjoy a file viewing experience that includes a green note sheet and the capability for digital signature integration in PDF files. Additionally, incorporate barcode technology for effective tracking of documents and correspondence, thereby enhancing overall operational transparency. This integrated approach not only streamlines processes but also significantly improves service delivery for all stakeholders involved.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Equiniti
Founded
2007
Country
United Kingdom
Website
equiniti-toplevel.com/products/eq-outreach/
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
newgensoft.com/solutions/industries/government/e-gov-office/
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management