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Average Ratings 0 Ratings

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ease
features
design
support

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Description

EQ Outreach stands as a reputable platform for digital and global case management. This platform is Toplevel’s secure software product, built on a Commercial Off-the-Shelf (COTS) model. As a certified solution compatible with Microsoft platforms, it offers strong and dependable digital and case management services on a worldwide scale. Outreach facilitates a variety of “channel shift” digital services that adhere to the UK Government's Digital by Default Service Standards and HMG’s Security Policy Framework. The system enhances digital interactions among customers, organizations, citizens, and businesses, ensuring that its technology views all users as collaborative partners rather than mere participants in a process. Consequently, Outreach is engineered to empower all involved parties to effectively collaborate and accomplish tasks across different organizational boundaries, fostering a seamless workflow. This innovative approach ultimately reinforces the platform's commitment to enhancing user experience and operational efficiency.

Description

Create a fully digital and paperless environment by streamlining your comprehensive government operations through automation. Utilize our eGov Office suite to foster a nimble framework that enhances the efficiency and effectiveness of Government to Citizen (G2C), Government to Business (G2B), and Government to Government (G2G) interactions. Ensure the automated flow of documents and communications throughout their entire lifecycle, from initiation to archival. Achieve a standardized process across various departments and agencies for swift file management. Foster a collaborative learning space featuring advanced tools such as content rating systems, citation additions, and chat forums for discussions. Implement a system-defined escalation matrix along with alerts, notifications, and automatic reminders to facilitate quicker actions and timely replies. Enjoy a file viewing experience that includes a green note sheet and the capability for digital signature integration in PDF files. Additionally, incorporate barcode technology for effective tracking of documents and correspondence, thereby enhancing overall operational transparency. This integrated approach not only streamlines processes but also significantly improves service delivery for all stakeholders involved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM

Integrations

Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniti-toplevel.com/products/eq-outreach/

Vendor Details

Company Name

Newgen Software

Founded

1992

Country

United States

Website

newgensoft.com/solutions/industries/government/e-gov-office/

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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