Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EPSS allows organizations to present a diverse array of knowledge assets—including simulations, multimedia files, and documents—tailored specifically to each phase of a process being carried out, granting users instant access to these resources with just a click to expedite the completion of business operations effectively, accurately, and in line with best practices. As a result, companies can significantly lower the number of help desk inquiries, boost employee efficiency, enhance skill levels, and diminish interruptions caused by IT changes. By providing electronic support delivery for users of IT applications, businesses can further streamline user productivity and lessen the volume of help desk requests. This approach not only facilitates seamless execution of business processes but also ensures adherence to established best practices throughout various operational tasks. Ultimately, the integration of EPSS fosters a more proficient and responsive work environment.
Description
Experience user-friendly self-service options, automated service management, and seamlessly integrated service desk features that adhere to industry best practices. The complexity of managing multi-vendor and multicloud environments continues to rise. IBM Control Desk delivers the essential IT service management (ITSM) needed to streamline the support for both users and infrastructure. By utilizing self-service and automated management, it effectively lowers costs while enhancing user satisfaction through its integrated service desk capabilities based on best practices. Users can make selections from the Service Catalog and Enterprise App Store, allowing them to deploy approved software and access services directly to their devices without needing assistance from IT personnel. Additionally, IT professionals can take advantage of process automation grounded in best practices, collaborative knowledge and problem management, and maintain visibility over assets, configurations, and changes. This enables the management of IT services and operations in alignment with overarching business goals and commitments, ultimately fostering a more efficient and responsive IT environment.
API Access
Has API
No
API Access
Has API
No
Integrations
IBM Cloud Pak for Applications
No
IBM Cloud Pak for Data
No
IBM Cloud Pak for Integration
No
IBM Cloud Pak for Network Automation
No
Integrations
IBM Cloud Pak for Applications
Yes
IBM Cloud Pak for Data
Yes
IBM Cloud Pak for Integration
Yes
IBM Cloud Pak for Network Automation
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Epiance Software
Founded
2001
Country
India
Website
www.epiplex500.com
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/it-service-management
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
Yes
Process Change Tracking
Yes
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
No
Product Features
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No