Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
Measurement inaccuracies are not only identified but can also be rectified automatically. Spirit IT eXLerate is developed for the automation of various measurement systems within the oil and gas sector, including custody transfer metering stations, calibration sites, crude gathering facilities, FPSOs, and tank depots. Beyond the standard HMI (Human Machine Interface) capabilities, which encompass communication with metering instruments and control devices, a Graphical User Interface, along with alarming, trending, and reporting features, it also offers essential functions tailored for custody transfer, such as hot-standby redundancy, 64-bit communication, and calculations for flow and hydrocarbon properties. The platform possesses unique functionalities that facilitate the automation of human tasks associated with custody transfer measurement, including instrument validations, meter ticket verification, meter equipment assessments, and system audits. Additionally, it boasts sophisticated self-diagnostic features that empower users to maintain real-time control over measurement processes. This comprehensive approach not only enhances accuracy but also significantly increases operational efficiency across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
ABB
Founded
1988
Country
Switzerland
Website
www.spiritit.com
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
No
Water
Yes
Work Order Management
Yes
Product Features
Oil and Gas
Compliance Management
Yes
Equipment Management
Yes
Inventory Management
No
Job Costing
No
Logistics Management
Yes
Maintenance Management
Yes
Material Management
Yes
Project Management
No
Resource Management
Yes
Scheduling
No
Work Order Management
Yes