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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.

Description

Measurement inaccuracies are not only identified but can also be rectified automatically. Spirit IT eXLerate is developed for the automation of various measurement systems within the oil and gas sector, including custody transfer metering stations, calibration sites, crude gathering facilities, FPSOs, and tank depots. Beyond the standard HMI (Human Machine Interface) capabilities, which encompass communication with metering instruments and control devices, a Graphical User Interface, along with alarming, trending, and reporting features, it also offers essential functions tailored for custody transfer, such as hot-standby redundancy, 64-bit communication, and calculations for flow and hydrocarbon properties. The platform possesses unique functionalities that facilitate the automation of human tasks associated with custody transfer measurement, including instrument validations, meter ticket verification, meter equipment assessments, and system audits. Additionally, it boasts sophisticated self-diagnostic features that empower users to maintain real-time control over measurement processes. This comprehensive approach not only enhances accuracy but also significantly increases operational efficiency across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hydro-Comp Enterprises

Founded

1986

Country

Cyprus

Website

edams.com/products/billing-customer-services/

Vendor Details

Company Name

ABB

Founded

1988

Country

Switzerland

Website

www.spiritit.com

Product Features

Utility Billing

ACH Payment Processing No 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas No 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

Product Features

Oil and Gas

Compliance Management Yes 
Equipment Management Yes 
Inventory Management No 
Job Costing No 
Logistics Management Yes 
Maintenance Management Yes 
Material Management Yes 
Project Management No 
Resource Management Yes 
Scheduling No 
Work Order Management Yes 

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