Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
GridX utilizes smart meter interval data to facilitate intricate rate and billing structures, such as time-of-use and real-time pricing models. With its adaptable architecture, the platform allows for the seamless integration of new elements while phasing out obsolete ones, thus enabling the pursuit of fresh business prospects and adherence to regulatory standards. The GridX Enterprise Rate Platform streamlines the implementation process and significantly accelerates the launch of new rates, products, and services. By enhancing the meter-to-cash cycle with top-notch rate, billing, and cost analytics, GridX revolutionizes customer interactions. Our enterprise solution provides customer service representatives and key account managers with immediate access to rate, cost, and savings analyses, ensuring they can accurately inform customers about their potential expenses when opting for clean energy alternatives. Furthermore, we empower utilities to deliver personalized, valuable, and actionable insights regarding energy consumption and cost savings in real time, across various communication platforms, thereby enriching the overall customer experience. This innovative approach not only aids utilities in improving their service offerings but also fosters a deeper connection with their customers by prioritizing their energy efficiency goals.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
GridX
Country
United States
Website
www.gridx.com
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management