Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
EDAMS Licensing & Permits serves as an extensive customer relationship management platform designed to facilitate business workflows aimed at managing applications and licensing inquiries that pertain to Customers, covering aspects like Applications, Licensing, and both Regular and Irregular Inspections for specific elements, which may include products or properties. This system not only fulfills the requests of Customers and Applicants but also plays a crucial role in establishing a database for various elements, enabling the assignment and monitoring of employees tasked with approvals and related activities. Additionally, the EDAMS Licensing & Permits system has been instrumental in creating multiple applications tailored for the Utility sectors, showcasing its versatility and adaptability to diverse industry needs.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/licensing-permits/
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
No
Water
Yes
Work Order Management
Yes
Product Features
Code Enforcement
Case Management
Yes
Code Maintenance
Yes
Document Management
Yes
Fee Maintenance
Yes
GIS
Yes
Inspection Management
Yes
Letter Generation
Yes
Photo Management
Yes
Planning & Zoning
Yes
Violation History
Yes
Weed Abatement Control
No