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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The E-Token system is designed to assist organizations that serve customers in queue-dependent environments such as Bill Payment Centers, Service Stations, Hospitals, Clinics, Retail Stores, Banks, and Religious Sites. Rather than having clients arrive and wait for their turn, which is not only time-consuming but also inefficient in today's fast-paced world where time and customer satisfaction are paramount, this innovative solution streamlines the process. By enabling individuals to generate tokens via a mobile app or website from any location, customers can receive timely information about their queue number and estimated wait times before they even arrive for service. This not only enhances the customer experience but also allows for better planning on their part. Furthermore, organizations benefit by managing attendee flow more effectively, as they can anticipate the number of visitors and allocate resources accordingly. By implementing this solution, both clients and service providers can work together more harmoniously, leading to increased efficiency and satisfaction on all sides.

Description

WaitQ is an intuitive cloud-based platform designed for queue management that enhances the waiting experience and assists businesses in reducing customer loss due to prolonged waits and no-shows. Beyond merely managing waitlists, it also organizes appointments and RSVP guest lists, enabling businesses to effectively oversee the complete flow of customers—whether they arrive as walk-ins or have made prior bookings—from one cohesive platform. Customers can conveniently check in or schedule an appointment via a personalized public page, through their smartphones, or at a kiosk, and they can monitor their real-time status in a virtual waiting room without needing to download an app or create an account. As soon as it's their turn, notifications are dispatched through push, SMS, WhatsApp, or email, allowing customers to step away from a crowded entrance and wait in a more comfortable location. Additionally, the platform offers features such as floorplans and table management for restaurants, enhancing operational efficiency. Analytics provide insights into wait times, queue behaviors, and rates of no-shows over time, while the platform allows for custom branding at every interaction point, all without the need for app downloads or specialized hardware to purchase or maintain. This comprehensive approach not only streamlines customer management but also significantly improves overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$27/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aarvi Technology

Founded

2011

Country

India

Website

aarvitechnology.com/EToken-Solution/

Vendor Details

Company Name

WaitQ

Founded

2026

Country

Portugal

Website

waitq.app/

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Alternatives

Alternatives