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Description

We are dedicated to transforming data into valuable resources for our utility clients, ensuring efficiency from the transmission stage all the way to customer service. Utilities in both the United States and Canada encounter similar hurdles when it comes to leveraging data and machine learning to streamline their operations. To address these challenges, we developed a range of AI-driven solutions, including E Source OneInform and E Source GridInform, which empower our utility partners to embrace technological advancements and gain value from our data science offerings. Attracting and retaining top-tier data science professionals with the diverse skill sets required remains a significant challenge. Additionally, organizing, managing, and utilizing data can be both costly and complex. Often, data that serves one function is not easily adaptable for another use, leading to inefficiencies. OneInform transforms how utilities understand and cultivate customer programs by offering a comprehensive view of each individual customer, integrating hundreds of distinct data points that begin at the smart meter level. Furthermore, this innovative approach not only enhances operational efficiency but also fosters stronger customer relationships, paving the way for future advancements in utility services.

Description

For three decades, VertexOne has been empowering utilities and energy firms throughout North America to undergo digital transformation and refine their business processes. Our range of solutions encompasses the entire meter-to-cash journey, enhancing both customer and employee experiences. Whether you're looking to adopt impactful customer engagement strategies, upgrade your billing and customer information systems, or harness the advantages of automation and data analytics, VertexOne is your go-to partner. Our products are versatile, capable of functioning as part of an all-encompassing meter-to-cash platform or as independent solutions within your existing technology framework. In the realm of information technology providers, having experience is paramount. With an extensive selection of utility technology offerings, VertexOne provides ideal solutions for utility and service organizations of any scale. Over the years, we have consistently supported utilities and energy providers in effectively serving their communities, solidifying our commitment to excellence in the industry. As we continue to innovate, our focus remains on delivering exceptional value to our clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

E Source

Country

United States

Website

www.esource.com/public/data-science

Vendor Details

Company Name

Vertex

Founded

1996

Country

United States

Website

vertexone.net

Product Features

Product Features

Utility Billing

ACH Payment Processing Yes 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas Yes 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

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